Planner
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £36,775 to £37,748 per year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Oxford, Oxfordshire |
| Remote working: | On-site only |
| Company: | ODS |
| Job type: | Permanent |
| Job reference: | 400417 |
Summary
ODS Property Services team work to provide essential maintenance services for residents in their homes – from repairing doors and windows or faulty electrics to fixing taps or boilers – ODS teams are on hand to ensure we’re delivering a prompt and efficient service. The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders. This will include:
- Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
- Booking repair issues and appointments on the in-house system (Aareon QL & DRS)
- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
- Liaising with customers to advise of appointments or delays and updates on follow-on works
- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work
Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:
- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
- A genuine interest in helping customers at all levels
- Good observation skills, with attention to detail, calm and professional approach
- Ability to work equally well alone using initiative or effectively as part of a team
- Ability to work to tight timelines with good decision-making skills
- IT Literate – good knowledge of Microsoft applications
This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford.
- Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block
- Booking repair issues and appointments on the in-house system (Aareon QL & DRS)
- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
- Liaising with customers to advise of appointments or delays and updates on follow-on works
- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work
Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:
- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
- A genuine interest in helping customers at all levels
- Good observation skills, with attention to detail, calm and professional approach
- Ability to work equally well alone using initiative or effectively as part of a team
- Ability to work to tight timelines with good decision-making skills
- IT Literate – good knowledge of Microsoft applications
This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.