Inbound Contact Centre Adviser (Initial Adviser)
| Posting date: | 02 January 2026 |
|---|---|
| Salary: | £25,430 per year |
| Hours: | Full time |
| Closing date: | 13 January 2026 |
| Location: | M1 3DH (Manchester, Greater Manchester) |
| Remote working: | On-site only |
| Company: | Citizens Advice Manchester |
| Job type: | Permanent |
| Job reference: | Job29 |
Summary
Ready for a fresh start and a rewarding new role?
If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.
We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.
Make a Real Difference Every Day
Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.
What You’ll Do
Working on our Tier One Advice Service, you will:
- Carry out initial assessments of clients’ needs
- Provide clear, basic advice and self-help information
- Arrange further support where needed
- Help clients understand their rights and the actions they can take
- You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.
What We’re Looking For
You’ll thrive here if you’re comfortable working in a target-driven environment and motivated by helping people. You may be just who we need if you have:
- Great customer service experience (contact centre or similar)
- A professional, confident manner and excellent communication skills
- The ability to support people sensitively over the phone
- A strong commitment to equality and fairness
How to Apply
Start your application by visiting our website to download the job pack, submit your CV and demonstrate your suitability: https://100hires.com/j/KnhKeRy
We recommend applying early - our vacancies attract high interest and may close sooner than advertised.
Shortlisted candidates will be invited to an Assessment Day where you’ll be able to get a feel for the role and our organisation. We’re holding these on Tuesday 20 January and Thursday 22 January.
What We Offer
Join us and you’ll be part of a supportive, purpose-driven team in a charity dedicated to social justice. In return for going the extra mile for our clients, we provide an attractive benefits package, including:
- A Salary of £25,430
- Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Start Date: Monday 9 February 2026
If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.
We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.
Make a Real Difference Every Day
Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.
What You’ll Do
Working on our Tier One Advice Service, you will:
- Carry out initial assessments of clients’ needs
- Provide clear, basic advice and self-help information
- Arrange further support where needed
- Help clients understand their rights and the actions they can take
- You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.
What We’re Looking For
You’ll thrive here if you’re comfortable working in a target-driven environment and motivated by helping people. You may be just who we need if you have:
- Great customer service experience (contact centre or similar)
- A professional, confident manner and excellent communication skills
- The ability to support people sensitively over the phone
- A strong commitment to equality and fairness
How to Apply
Start your application by visiting our website to download the job pack, submit your CV and demonstrate your suitability: https://100hires.com/j/KnhKeRy
We recommend applying early - our vacancies attract high interest and may close sooner than advertised.
Shortlisted candidates will be invited to an Assessment Day where you’ll be able to get a feel for the role and our organisation. We’re holding these on Tuesday 20 January and Thursday 22 January.
What We Offer
Join us and you’ll be part of a supportive, purpose-driven team in a charity dedicated to social justice. In return for going the extra mile for our clients, we provide an attractive benefits package, including:
- A Salary of £25,430
- Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Start Date: Monday 9 February 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.