ABC Outpatients Receptionist and Admin Assistant
| Posting date: | 02 January 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Wakefield, WF1 4DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9377-26-0000 |
Summary
Experience Essential criteria Experience of working with a variety of Computer software programmes. Working in a demanding environment. Experience of face to face customer service. Have the ability to follow written information. Desirable criteria Use of a Patient Administration System. Working knowledge of Microsoft Office. Qualifications Essential criteria Sound educational background 5 GCSEs Grade C or above or equivalent knowledge. Good written and verbal English. NVQ 2 Customer Care, equivalent experience or other relevant qualification. Desirable criteria ECDL or equivalent. NVQ 3 Customer Care. Knowledge & Awareness Essential criteria Knowledge of GDPR and awareness of confidentiality. Awareness of own limitations. Demonstrate knowledge of dealing with sensitive and potentially conflicting situations Desirable criteria Basic knowledge of the 18 week referral to treatment pathway Basic knowledge of medical terminology. Skills & Abilities Essential criteria Excellent organisational skills. Excellent communication skills. Able to work effectively across departmental boundaries. Ability to converse with patients, staff and visitors, in person or over the telephone with tact and sensitivity. Demonstrate the ability to communicate empathetically and with the ability to overcome barriers of understanding. High standard of accuracy. Ability to adapt to change in an environment that can be disruptive. Ability to cope under pressure. Ability to prioritise workload whilst working on a reception desk independently. Personal Attributes Essential criteria Confidence in own abilities. Self-motivated. Good team worker. Flexible approach to working arrangements. Aptitude for using initiative and problem solving. Polite and friendly manner. Willingness to undertake training and personal development.