Quality Assurance Lead
| Posting date: | 02 January 2026 |
|---|---|
| Salary: | £15 per hour |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | EX12 2LE |
| Remote working: | On-site only |
| Company: | Axe Valley Home Care |
| Job type: | Permanent |
| Job reference: | 299207JCP |
Summary
Quality Assurance Lead – Domiciliary Care
Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week
Salary: £14 per hour, increasing to £15 per hour on successful completion of probationary period
Reports to: Registered Manager
About Us
We are a well-established, values-led domiciliary care provider committed to delivering high-quality, person-centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes.
We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.
About the Role
As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team.
This is a hands-on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.
Key Responsibilities
Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
Identify themes, risks, and learning from audits and complaints and support service improvement
Ensure compliance with CQC regulations, company policies, and safeguarding procedures
Support the Registered Manager with quality monitoring, action plans, and CQC readiness
Liaise with staff, families, professionals, and external agencies as required
Maintain clear, accurate documentation and audit trails
About You
We are looking for someone who:
Has experience in domiciliary care or a similar regulated care setting
Has a strong understanding of quality assurance, audits, and compliance
Is confident investigating concerns and writing clear, professional reports
Has good knowledge of CQC standards and safeguarding
Is organised, methodical, and able to work independently
Communicates calmly, sensitively, and professionally
Shares our values and commitment to high-quality care
A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.
What We Offer
A supportive Registered Manager and collaborative working environment
A role where quality truly matters and your voice is heard
Autonomy and trust to manage your workload
Opportunity to make a real difference to care standards and outcomes
Competitive salary and flexible working where possible
Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week
Salary: £14 per hour, increasing to £15 per hour on successful completion of probationary period
Reports to: Registered Manager
About Us
We are a well-established, values-led domiciliary care provider committed to delivering high-quality, person-centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes.
We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.
About the Role
As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team.
This is a hands-on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.
Key Responsibilities
Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
Identify themes, risks, and learning from audits and complaints and support service improvement
Ensure compliance with CQC regulations, company policies, and safeguarding procedures
Support the Registered Manager with quality monitoring, action plans, and CQC readiness
Liaise with staff, families, professionals, and external agencies as required
Maintain clear, accurate documentation and audit trails
About You
We are looking for someone who:
Has experience in domiciliary care or a similar regulated care setting
Has a strong understanding of quality assurance, audits, and compliance
Is confident investigating concerns and writing clear, professional reports
Has good knowledge of CQC standards and safeguarding
Is organised, methodical, and able to work independently
Communicates calmly, sensitively, and professionally
Shares our values and commitment to high-quality care
A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.
What We Offer
A supportive Registered Manager and collaborative working environment
A role where quality truly matters and your voice is heard
Autonomy and trust to manage your workload
Opportunity to make a real difference to care standards and outcomes
Competitive salary and flexible working where possible