GP Receptionist
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Salford, M7 1RD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0506-25-0002 |
Summary
Job Purpose: To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice. Key Responsibilities: Reception Duties: Greet patients and visitors in a courteous and efficient manner. Answer telephone calls promptly, deal with enquiries, and redirect calls as appropriate. Make, cancel, and reschedule patient appointments using the clinical system (e.g., EMIS, SystemOne, Vision). Ensure the reception area is tidy and always welcoming. Patient Services: Register new patients and process necessary paperwork. Explain practice procedures and services to new and existing patients. Handle requests for home visits, repeat prescriptions, and test results. Ensure patient confidentiality is maintained at all times, in line with GDPR and NHS policies. Administrative Tasks: Input and update patient information on the clinical system accurately. Process incoming and outgoing mail, including scanning documents into patient records. Assist in maintaining stocks of forms and other stationery. Attend and participate in staff meetings and training sessions. Provide cover for colleagues during absences, holidays, or busy periods. Key Skills and Attributes: Excellent communication and interpersonal skills. Strong IT and data entry skills; experience with GP clinical systems desirable. Ability to multitask, prioritise workload, and remain calm under pressure. Friendly, empathetic, and patient-focused approach. High level of discretion and confidentiality. Qualifications and Experience: Previous experience in a receptionist or customer service role (healthcare experience preferred). Good standard of general education (GCSEs or equivalent). Familiarity with NHS procedures and medical terminology is an advantage. DBS clearance may be required. Working Conditions: Based in a busy GP practice environment. May involve occasional Saturday or evening shifts. Continuous patient interaction: a high degree of professionalism and emotional intelligence is required.