Cancer Administrator
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 13 January 2026 |
| Location: | Worthing, BN11 2DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9279-25-2340 |
Summary
To monitor the incoming telephone calls to the Clinical Nurse Specialist (CNS) and Cancer Support Worker (CSW) support lines. This includes triaging and escalating voicemail messages left by patients, relatives, GPs within the Trust/PCT and other stakeholders. Using electronic diaries, email and out-going telephone contacts to redirect and signpost. To use CAREFLOW, EVOLVE, CRIS, Somerset Cancer Register and other Trust programmes to advise patients of follow-up appointments, check the reporting of scans when requested to do so by CSWs and CNSs and locate the best services for patient signposting where applicable Record and report all patient communication on the Somerset Cancer Register in a clear and precise manner and referring to CSWs and CNSs where necessary. This includes the escalation of clinical concerns and arranging Holistic Needs Assessments as required. To liaise with Oncology Secretaries to cancel/re-book appointments as requested by the Consultants, CNSs or patient. To be responsible for monitoring the CNS and CSW joint email box, triaging, redirecting and completing requests from CNSs and other stakeholders using own initiative and decision-making skills. To assist with the completion of electronic referrals to other services such as the Macmillan Welfare and Benefits Team, Community Palliative Care Team and Counselling Services. To maintain good communications with the Clinical Nurse Specialists, Cancer Support Workers and other staff outside the department, as well as patients and members of the public. In the absence of the relevant CNS, ensure that appropriate messages are taken or information escalated, where appropriate, to the covering lead CNS. To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner. To attend Team meetings, as and when required. To complete all other clerical duties as required by the service, as agreed by line manager with direction from the CNS team. Undertaking mandatory training courses as required by the Trust and to undertake any other relevant training deemed necessary by the Lead Cancer Manager to perform the job to an acceptable standard. Participate in the Trust Individual Performance Review (IPR) process on at least an annual basis. To adhere to NHS Trust and Department procedures and policie