Operations Manager
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £34,000.00 to £37,000.00 per year |
| Additional salary information: | £34000.00 - £37000.00 a year |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | London, SW1W 8NA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3959-25-0014 |
Summary
Key Duties and Responsibilities Operational Management Lead and oversee the day-to-day operations of the practice/PCN, ensuring services run smoothly and efficiently Ensure appropriate systems, processes, and controls are in place to support service delivery Manage clinic capacity, patient flow, and access to services Oversee estates, facilities, and health & safety arrangements People Management Line manage non-clinical staff, including administrative, reception, and operational teams Lead on recruitment, induction, training, rota management, and performance management Promote staff engagement, wellbeing, and a positive working culture Support workforce planning to meet service demand Governance, Compliance & Risk Ensure compliance with CQC standards, NHS contractual requirements, and organisational policies Lead on operational aspects of clinical governance, audits, and quality improvement Manage risk registers, incidents, and complaints in line with policy Ensure data protection, confidentiality, and information governance compliance Service Delivery & Performance Monitor and improve operational performance against agreed targets and KPIs Support delivery of enhanced services, PCN DES requirements, and local initiatives Identify opportunities for service improvement, efficiency, and innovation Support business continuity planning and resilience Finance & Resources Support budget management, cost control, and value-for-money initiatives Oversee operational aspects of procurement and resource management Work with finance colleagues to ensure accurate invoicing, payments, and reporting Stakeholder Engagement Act as a key liaison between clinical teams, commissioners, and external partners Represent the organisation at operational meetings as required Support effective communication across practices and teams Person Specification Essential Experience in an operations, practice management, or senior administrative role within healthcare Strong understanding of primary care or NHS operational environments Proven people management and leadership skills Excellent organisational, problem-solving, and communication skills Ability to manage competing priorities and work under pressure Desirable Experience working in GP practice or PCN settings Knowledge of CQC requirements and NHS contractual frameworks Experience supporting service change or transformation projects Relevant management qualification or willingness to work towards one Other Requirements Commitment to equality, diversity, and inclusion Willingness to work flexibly to meet service needs Commitment to continuous professional development