Casual Customer Service Advisor
| Posting date: | 29 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.72 per hour |
| Hours: | Part time |
| Closing date: | 28 January 2026 |
| Location: | Digbeth, B5 6DD |
| Company: | National Express |
| Job type: | Contract |
| Job reference: | NX-1193 |
Summary
We’re excited to offer a fantastic casual opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Birmingham Coach Station
Schedule:
- Fully flexible
- Any day of the week (including weekend working)
Shifts:
- 06:15 until 21:15 (Days)
- 20:15 until 06:30 (Nights)
Interview Date: Monday 12th January 2026
Pay:
- £12.72ph (day rate)
- £13.58ph (night rate)
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
What you'll do...
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you'll need...
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.