Complaints and PALS Administrator
| Posting date: | 29 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 12 January 2026 |
| Location: | Great Yarmouth, NR316LA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9177-25-0499 |
Summary
Band 3 Complaints and PALS Administrator required 37.5 hours per week An exciting opportunity has arisen for a Complaints Administrator at the James Paget Hospital NHS Foundation Trust. This role is based within the Complaints and Patient Advice and Liaison service, which is part of the wider Patient Experience Team. As a Complaints Administrator, you will act as the first point of contact for patients, carers and visitors, offering a problem-solving and signposting service in line with data protection and confidentiality regulations. The successful applicant will have experience of managing sensitive conversations, and be able to support local resolution. Key responsibilities include: Providing administrative support for complaint handling in accordance with national guidance and Trust policy. Liaising with Trust staff to facilitate timely complaint responses and resolution. Managing correspondence and maintaining accurate records. Ensuring all feedback is handled appropriately and professionally. Excellent communication and customer service skills are essential, along with the ability to remain calm under pressure. For more information, please contact Emma Punter, Complaints administrator emma.punter@jpaget.nhs.uk Tel: 01493 452019