Domestic Property Desktop Adjuster
| Posting date: | 24 December 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Remote work, Midlands, B31 2LY |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 58789317 |
Summary
Personal Lines Property Claims Handler
I’m recruiting for an experienced Personal Lines Property Claims Handler to join a technically strong property claims team handling claims from FNOL through to settlement.
This role suits someone who knows property claims inside out; policy coverage, liability, quantum, supplier management and is comfortable running their own caseload in a fast-paced, regulated environment.
You’ll be handling a mixed portfolio of personal lines property claims, liaising directly with policyholders, loss adjusters, surveyors and contractors, and making fair, well-reasoned decisions in line with policy wording and FCA requirements.
What you’ll be doing
- Managing property claims cradle to grave
- Assessing coverage, liability and settlement values
- Working closely with adjusters, surveyors and repair networks
- Keeping customers informed and managing expectations throughout
- Identifying potential fraud and escalating where appropriate
- Ensuring FCA compliance, TCF principles and accurate file management
- Contributing to process improvements and technical discussions
What they’re looking for
- Proven experience handling personal lines property claims
- Strong knowledge of home and landlord policy wordings
- Comfortable managing repairs, suppliers and third parties
- Confident decision-maker with good technical judgement
- Organised, detail-focused and able to manage volume without losing quality
- Experience working in an FCA-regulated environment
Nice to have
- Cert CII / Cert CILA (or working towards)
Package
- Salary: £28,000 – £35,000 depending on experience
- Full-time role
- Hybrid based with Remote considered (With requirement of 1 day per month in office)
- Good technical exposure and development opportunity
I’m recruiting for an experienced Personal Lines Property Claims Handler to join a technically strong property claims team handling claims from FNOL through to settlement.
This role suits someone who knows property claims inside out; policy coverage, liability, quantum, supplier management and is comfortable running their own caseload in a fast-paced, regulated environment.
You’ll be handling a mixed portfolio of personal lines property claims, liaising directly with policyholders, loss adjusters, surveyors and contractors, and making fair, well-reasoned decisions in line with policy wording and FCA requirements.
What you’ll be doing
- Managing property claims cradle to grave
- Assessing coverage, liability and settlement values
- Working closely with adjusters, surveyors and repair networks
- Keeping customers informed and managing expectations throughout
- Identifying potential fraud and escalating where appropriate
- Ensuring FCA compliance, TCF principles and accurate file management
- Contributing to process improvements and technical discussions
What they’re looking for
- Proven experience handling personal lines property claims
- Strong knowledge of home and landlord policy wordings
- Comfortable managing repairs, suppliers and third parties
- Confident decision-maker with good technical judgement
- Organised, detail-focused and able to manage volume without losing quality
- Experience working in an FCA-regulated environment
Nice to have
- Cert CII / Cert CILA (or working towards)
Package
- Salary: £28,000 – £35,000 depending on experience
- Full-time role
- Hybrid based with Remote considered (With requirement of 1 day per month in office)
- Good technical exposure and development opportunity
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.