Bereavement Officer
| Posting date: | 24 December 2025 |
|---|---|
| Salary: | £33,094.00 to £36,195.00 per year |
| Additional salary information: | £33094.00 - £36195.00 a year |
| Hours: | Full time |
| Closing date: | 06 January 2026 |
| Location: | London, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-25-1246 |
Summary
Working in a busy unpredictable environment, you will require excellent customer service, communication and organisational skills and be computer literate. Key Responsibilities Liaising with both internal and external users of the service, by phone and in person. To take part in daily meetings with the bereavement supervisor to discuss daily deaths. Provide a high quality service to the bereaved ensuring that all advice and documentation is given in a clear and caring manner. To provide the bereaved with the appropriate documentation and offer support and guidance. Information given may be of a highly sensitive nature. To assist the bereaved by answering any questions they may raise, arranging for them to speak or contact the most appropriate person or agency. To deal with bereaved persons who may have difficult family situations or circumstances. To assist with the arrangement of appointments with the Registrar of Births and Deaths on behalf of the bereaved. To take part in arranging and facilitating visits with family members. Education, training and development Assist senior staff with teaching sessions; participate in induction courses for trust staff providing information on bereavement and mortuary services Assist senior staff in the production of operational policies, guidance booklets, and other written material for the department. To assist with writing and reviewing of SOPs to ensure that all procedures undertaken, within the department, are covered and updated. To assist in the implementation of administrative and secretarial policies as required. People Management and Performance Exercise considerable degree of initiative when managing the office in the absence of other members of the bereavement team, responding to enquiries, signposting or taking messages as appropriate Under the guidance of the bereavement office supervisor, Assistant Service Manager or Service Manager, to participate in the registration of deaths and arranging funerals, as appropriate. Please see Job Description for full details of duties & responsibilities