Triage Officer
| Posting date: | 24 December 2025 |
|---|---|
| Salary: | £27,881 per year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Dover, Kent |
| Remote working: | On-site only |
| Company: | Dover District Council |
| Job type: | Permanent |
| Job reference: | DDC0794 |
Summary
The Dover District is steeped in history, with the iconic White Cliffs of Dover, several castles including the Lord Warden of Cinque Ports residence, Walmer Castle. As well as the coastline, the District has wonderful countryside, lush valleys and beautiful parks and gardens.
Main Duties:
Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.
This role will provide a high quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone and by e-mail, to determine whether the customer is homeless or is at risk of homelessness.
The role will provide effective operational and administration support within the team. This will include contacting customers to gather information, making third parties enquiries, writing letters, taking notes, responding to emails, and updating records.
Essential Requirements:
The successful candidate will be able to demonstrate:
Experience of working with members of the public
Good customer care and interpersonal skills
Excellent communication skills both verbal and written
Ability to work calmly and accurately under pressure
Ability to work in a team and develop effective and supportive relationships with colleagues
Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications
This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking
For an informal discussion about this post, please contact Pam Millington, Senior Housing Options Officer on 01304 872202.
Closing Date: 4 January 2026
Interview Date: 20 January 2026
Main Duties:
Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.
This role will provide a high quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone and by e-mail, to determine whether the customer is homeless or is at risk of homelessness.
The role will provide effective operational and administration support within the team. This will include contacting customers to gather information, making third parties enquiries, writing letters, taking notes, responding to emails, and updating records.
Essential Requirements:
The successful candidate will be able to demonstrate:
Experience of working with members of the public
Good customer care and interpersonal skills
Excellent communication skills both verbal and written
Ability to work calmly and accurately under pressure
Ability to work in a team and develop effective and supportive relationships with colleagues
Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications
This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking
For an informal discussion about this post, please contact Pam Millington, Senior Housing Options Officer on 01304 872202.
Closing Date: 4 January 2026
Interview Date: 20 January 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.