Head of Patient Experience
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | London, NW8 9NH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0263-25-0307 |
Summary
To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey results with teams and across the wider organisational agenda, assessing these against service standards To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. To respond to all formal complaints according the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of complaints management. Establish a patient involvement group to provide involvement and feedback into key projects