OMFS Receptionist
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Bedford, MK42 9DJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9418-25-1535 |
Summary
The post holder will work within the OMFS & Orthodontic department and be responsible for providing a welcoming and efficient service as the patients first point of contact with the hospital. This will include greeting and signposting patients and relatives, processing patients using the Patient Administration System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department. The role is responsible for setting high standards of patient care by enacting the Trusts values at all times. To liaise with wards, clinical staff, GPs and trust support staff in person, via telephone and email as and when necessary. To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties, and when liaising on the telephone. Escalate patient queries, capacity problems and general issues to the roles line manager or relevant clinical staff as appropriate. To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner. To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required. To keep waiting areas tidy and patient information materials up to date. To undertake the roles duties in the case of a major incident in your department (E.g. the ED Major Incident Process). Attend appropriate meetings, as required by the roles line manager. To check and update patient details on arrival and book them into clinic, retrieving data from a number of internal and external Patient Administration Systems. To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (e.g. transport and interpreting services). To input outcomes of appointments, including those of patients that did not attend, on the Patient Administration System and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards. To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information. To support the receipt of referrals into the service, as required by the line manager. Act in a flexible manner to utilise skills in other functions if and when appropriate, which might include prioritising and supporting urgent tasks. To be aware of Service and Trust policies and guidelines and ensure all these are adhered to. Any other duties relevant to the area of work.