Community Engagement Officer
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26280-26280 per annum |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Birmingham, B73 6EB |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306747-43859822 |
Summary
Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
.Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
.Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Location: B73 6EB, must be willing to work between all our Birmingham leisure centres. Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits
Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.
About the Role
As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported, and thrive.
You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents.
Key Responsibilities
- Build and maintain strong relationships with community organisations and partners
- Create and manage a comprehensive community contact database
- Identify and develop opportunities for community activities within leisure centres
- Liaise with centre staff to book and coordinate activities and sessions
- Support organisations once activities are established
- Assist with member sign-ups and site tours where required
- Identify and support applications for external grant funding
- Contribute to and lead the BCLT Sport & Community Engagement Plan
- Support centre staff with community-related queries
- Assist with advertising and promotion of activities
- Ensure equality, diversity, safeguarding, and privacy needs are understood and met
About You
We’re looking for someone who is:
- A strong communicator with excellent interpersonal skills
- A team player who can build trust and positive relationships
- Self-motivated, organised, and able to manage multiple projects
- Flexible and able to work under pressure
- Confident using IT and Microsoft Office packages
- Passionate about equality, diversity, and safeguarding
Essential Requirements
- A community development qualification and/or relevant leisure/community experience
- A full, current driving licence
- Willingness to travel across Birmingham as required
What we offer
- Holidays: 21 days (pro rata) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.