Liaison and Diversion Service Manager | Coventry and Warwickshire Partnership NHS Trust

Posting date:	22 December 2025
Salary:	Not specified
Additional salary information:	£55,690 - £62,682 per annum
Hours:	Full time
Closing date:	21 January 2026
Location:	Coventry, CV1 4FS
Company:	Coventry and Warwickshire Partnership Trust
Job type:	Permanent
Job reference:	7684771/444-7684771-MH

Summary

Urgent Care: Liaison and Diversion services

Band 8a

Full-time substantive post working across Coventry & Warwickshire.

An exciting opportunity has arisen in the Coventry and Warwickshire Partnership Trust for Service Manager for Liaison and Diversion (LiDi) services across Coventry and North and South Warwickshire in the criminal justice pathway.

The post holder will be a key member of the management team, who will be responsiblefor providingclinical andoperational leadership andthe overall planning, management and delivery of services within their the criminal justice pathway.

The role of each of the Service Manager is to help systematically improve and enhance the effectiveness, operational and quality and safety of care provided within LiDi with the aim and ambition of these becoming among the best in the country.

The post holder will work in conjunction with the Head of Service and Professional Leadership toleadtheprovisionofefficient,effective and highquality professionalandwell, co-ordinated services which meet all statutory, regulatory and NHS requirements ensuringalignmentwiththecontracted activities of the Trust.

The post holder will contribute to the wider acute service management team providing cross cover when required.

You will need to demonstrate the aptitude to be an optimistic, resilient and visible leader, who can identify and harness the opportunities for cycles of change that enable sustainable transformation and deliver quality coproduced services which are responsive to the needs and circumstances of people supported by our services

You’ll work within operational leadership while supporting Quality and Safety in the development and implementation of systems, structures, and processes to promote high-quality clinical services that make a real difference.

· Have specialist Knowledge of the range of clinical pathways for support for people supported by LiDi.

· An awareness ofrecent changes and current issues in mental health service and criminal justice provision.

· Contribute to complex case work embedded in evidence-based practice

· Provide clinical advice to colleagues within urgent care services and external agencies.

· Oversee and contribute to expert clinical practice as a professional lead.

· Influence professional standards through evaluation and monitoring.

· Support changes in practice and service delivery through role modelling and leadership.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· generous annual leave entitlement which increases during your time with us

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more.

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more.

· staff networks and support groups.

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

Qualifications

Essential

· Professional registration with significant post-qualification experience.

· Educated to a Masters level or demonstrable knowledge at the same level.

· Working knowledge of the Health and Social Care system including Mental Health.

Experience

Essential

· Significant and demonstrable experience post-qualification.

· Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes.

· Demonstrable experience across mental health and/or related services.

· Ability to deal with difficult and complex complaints, concerns and incidents.

· Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes.

Knowledge

Essential

· Extensive and senior working knowledge of applicable legislation including the MHA, SCA and MCA.

Ability to understand complex data and information including written reports.

Capable of working under pressure, to deadline and within a team and/or own initiative.

Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome.

Other

Essential
• Able to travel for work purposes and have access to an independent means of transport.


This advert closes on Monday 5 Jan 2026