Operations Supervior

Posting date:	19 December 2025
Salary:	£45,000 to £50,000 per year
Hours:	Full time
Closing date:	18 January 2026
Location:	CB23 8SR
Remote working:	On-site only
Company:	ARC (Norwich) Ltd
Job type:	Permanent
Job reference:	0000076897-43277

Summary

Operations Supervisor (Confidential Appointment)

Location: Cambridge
Sector: Building Services / Engineering Operations
Reporting to: Operations Director

We are recruiting on behalf of a well-established building services organisation for an Operations Supervisor to support the delivery of plumbing, electrical and air conditioning services across residential and commercial environments.

This role is ideal for an experienced supervisor or junior manager looking to step into a broader operational leadership position within a multi-disciplinary technical setting.

The Role

The Operations Supervisor will oversee day-to-day operational activity, working closely with engineers, coordinators and management to ensure service delivery meets company standards and customer expectations. Acting as a key point of contact for both internal teams and external stakeholders, the role plays a vital part in job coordination, quality control and operational efficiency.

Key Responsibilities

• Schedule and direct engineering teams to meet service demand and customer expectations

  
  

• Support recruitment, onboarding and training of operations coordinators and team members

  
  

• Supervise daily activities of the Operations team to ensure efficient and compliant service delivery

  
  

• Review completed work to ensure quality standards are met and report findings to the Operations Director

  
  

• Assist with performance reviews, appraisals and setting improvement objectives

  
  

• Provide regular feedback on team performance to senior management

  
  

• Liaise with mechanical, electrical and air conditioning departments to ensure effective resource planning

  
  

• Communicate daily with engineering teams to support job management and maintain standards

  
  

• Report on project progress, labour hours, materials and estimated completion times

  
  

• Maintain supplier communication regarding warranties, product issues and material availability

  
  

• Review work orders, invoices and time reports to ensure accuracy and support cash flow

  
  

• Ensure parts and materials are ordered in a timely manner to meet deadlines

  
  

• Enforce company and departmental policies across the Operations team

  
  

• Undertake additional duties as required to support operational efficiency

  
  About You

  You will be a proactive and organised supervisor with experience in technical or building services environments. You are comfortable coordinating people, managing workloads and communicating effectively with both engineers and customers.

  Essential Requirements:

  • Minimum 3 years’ management or supervisory experience (or equivalent)

    
    

  • Post-secondary education in a trade, technical or related discipline

    
    

  • Working knowledge of plumbing and electrical systems

    
    

  • Strong organisational skills with excellent attention to detail

    
    

  • Confident communicator with good customer service and conflict-management skills

    
    

  • Technical aptitude with the ability to problem-solve using available resources

    
    

  • Competent in MS Word, Excel, Outlook and general office systems

    
    

  • Positive, improvement-focused mindset with the ability to motivate others

    
    

  • Valid driving licence

    
    

  • Flexibility to work non-standard hours when required

    
    

  • Ability to perform under pressure in a fast-paced operational environment

    
    What’s on Offer

    • Opportunity to step into a key supervisory role within a growing operations function

      
      

    • Exposure to senior management and clear development potential

      
      

    • Competitive salary package, dependent on experience

      
      

    • Stable, long-term opportunity within a professional building services environment

      
      

      All applications will be treated in the strictest confidence.
      Further details will be provided to shortlisted candidates at interview stage.
      
      If you have any questions, please get in touch with Harry Severn at ARC.