Team Leader Homeless Service
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £30,170 per year |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | YMCA Together |
| Job type: | Permanent |
| Job reference: |
Summary
Team Leader
Location: Florence House L8 1TG
Salary: £30,170. per annum
Hours: 37.5hours per week, Monday – Friday (including bank holidays)
Job Type: Permanent/Fixed Term
Shortlisting: 5th January
Interviews: 8th January
Why this role would be great for you
Based in Florence House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.
What your week may look like
· Attend, or in the absence of service managers, hold fortnightly team meeting
· Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
· Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
· Prepare for QAASU inspections as required.
· Holistically look at the Hostel and liaise with the housing team to ensure that it meets the criteria of a psychologically informed Environment
· Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
· Work alongside the Leadership team to Monitor the safe and effective delivery of needle exchange within the service ensuring that a high quality of harm reduction advice and support is available to all residents.
Working closely with the Support Manager, you will support them to:
· To compile and collate monthly reports on KPI’s
· Ensure YMCA Together complies with contractual requirements
· To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
· To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
· Ensuring all health and safety and maintenance issues are raised in a timely manner
· Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
· Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
You will be Representing YMCA Together
· Attending meetings both internal and external
· Attending stakeholder days, forums and other external events
Your Line Management and HR responsibilities
· Line manages 4 team members.
· Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
· Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
· Ensure the induction of new staff to the service.
You will Work with Service Users
· Case work a small caseload of service users
You will ensure the Health and Safety of your service
· Liaise with emergency services
Building your Team
· Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
· Contribute to the organisations formulation of policy and procedures
· Attend and participate in team meetings to ensure good communications and liaison with colleagues
· Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.
· Undertake own administrative services
· Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
· Adhere to Protection from abuse policy
· Report and log all safeguarding incidents
· Observe and ensure compliance with the professional boundaries and data protection policy.
The skills we are looking for
· EXPERIENCE– We hope you have experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience of leadership and managing a team. If you also had Experience of delivering training and experience of supervising staff, that would be great
· KNOWLEDGE – We are looking for someone with
o A working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
o A comprehensive working knowledge of the latest best practice in:
o Risk Assessments
o Creative support planning
o Supporting complex needs
· COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
· EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
· COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
· COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Location: Florence House L8 1TG
Salary: £30,170. per annum
Hours: 37.5hours per week, Monday – Friday (including bank holidays)
Job Type: Permanent/Fixed Term
Shortlisting: 5th January
Interviews: 8th January
Why this role would be great for you
Based in Florence House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.
What your week may look like
· Attend, or in the absence of service managers, hold fortnightly team meeting
· Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
· Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
· Prepare for QAASU inspections as required.
· Holistically look at the Hostel and liaise with the housing team to ensure that it meets the criteria of a psychologically informed Environment
· Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
· Work alongside the Leadership team to Monitor the safe and effective delivery of needle exchange within the service ensuring that a high quality of harm reduction advice and support is available to all residents.
Working closely with the Support Manager, you will support them to:
· To compile and collate monthly reports on KPI’s
· Ensure YMCA Together complies with contractual requirements
· To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
· To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
· Ensuring all health and safety and maintenance issues are raised in a timely manner
· Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
· Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
You will be Representing YMCA Together
· Attending meetings both internal and external
· Attending stakeholder days, forums and other external events
Your Line Management and HR responsibilities
· Line manages 4 team members.
· Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
· Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
· Ensure the induction of new staff to the service.
You will Work with Service Users
· Case work a small caseload of service users
You will ensure the Health and Safety of your service
· Liaise with emergency services
Building your Team
· Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
· Contribute to the organisations formulation of policy and procedures
· Attend and participate in team meetings to ensure good communications and liaison with colleagues
· Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.
· Undertake own administrative services
· Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
· Adhere to Protection from abuse policy
· Report and log all safeguarding incidents
· Observe and ensure compliance with the professional boundaries and data protection policy.
The skills we are looking for
· EXPERIENCE– We hope you have experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience of leadership and managing a team. If you also had Experience of delivering training and experience of supervising staff, that would be great
· KNOWLEDGE – We are looking for someone with
o A working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
o A comprehensive working knowledge of the latest best practice in:
o Risk Assessments
o Creative support planning
o Supporting complex needs
· COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
· EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
· COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
· COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.