Night Link Worker Homeless Service
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £25,290.72 per year |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | YMCA Together |
| Job type: | Permanent |
| Job reference: |
Summary
Night Link Worker at YMCA Together, you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and who may have addiction issues / mental ill health and other issues. Your role as a Night Link Worker will be to create a safe environment that empowers residents to make positive changes in their lives.
What your week may look like:
· To work as part of the Night Link Worker Team
· To provide accommodation-based support to people within a psychologically informed environment that is underpinned by a trauma-informed care approach on waking night shifts
· Assist with welfare & room checks and support residents in the management of their room and relationships with others, and report any health and safety issues
· Assist the Support Worker with new resident welcome as required into the service, which may include HB applications and risk assessments of residents
· Motivate and support residents so they realise their goals whilst meeting them where they are at
· Encourage involvement and participation amongst residents in the running and shaping of the service.
· To conduct Mainstay assessments, if and where needed
· To maintain and update residents’ electronic records and rent payments on the YMCA internal Housing Management System (DAVE)
· Provide clear and accurate information in respect of all residents in line with agreed procedures, such as daily handovers, ensuring that appropriate information is communicated with the support team
What can we offer you
Working with YMCA Together comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, the YMCA together offers training to support your role and personal development. For a full list of benefits, see here: Careers Page | YMCA Together
The skills we are looking for
§ EXPERIENCE– Ideally, you will have a background of working within a charity, community project and may have previous involvement in the homelessness sector. You will know about supporting people with challenging and complex behaviours, including substance misuse and Mental Health, within a 24-hour residential support service
§ KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace
§ COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality
§ EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
§ COMMITMENT – The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
§ ORGANISATION – Strong time management and the ability to manage to prioritise tasks
§ COMPUTER LITERACY – You will be IT literate and have experience working with multiple software programs such as Microsoft Office and Outlook.
What is a nice-to-have
· NVQ/L2 in Health and Social Care or equivalent
· Experience of working within a psychologically informed working environment
· Knowledge of housing management and IT databases
· Awareness of benefits and how they work, including Universal Credit and other welfare systems
Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunity employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
What your week may look like:
· To work as part of the Night Link Worker Team
· To provide accommodation-based support to people within a psychologically informed environment that is underpinned by a trauma-informed care approach on waking night shifts
· Assist with welfare & room checks and support residents in the management of their room and relationships with others, and report any health and safety issues
· Assist the Support Worker with new resident welcome as required into the service, which may include HB applications and risk assessments of residents
· Motivate and support residents so they realise their goals whilst meeting them where they are at
· Encourage involvement and participation amongst residents in the running and shaping of the service.
· To conduct Mainstay assessments, if and where needed
· To maintain and update residents’ electronic records and rent payments on the YMCA internal Housing Management System (DAVE)
· Provide clear and accurate information in respect of all residents in line with agreed procedures, such as daily handovers, ensuring that appropriate information is communicated with the support team
What can we offer you
Working with YMCA Together comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, the YMCA together offers training to support your role and personal development. For a full list of benefits, see here: Careers Page | YMCA Together
The skills we are looking for
§ EXPERIENCE– Ideally, you will have a background of working within a charity, community project and may have previous involvement in the homelessness sector. You will know about supporting people with challenging and complex behaviours, including substance misuse and Mental Health, within a 24-hour residential support service
§ KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace
§ COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality
§ EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
§ COMMITMENT – The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
§ ORGANISATION – Strong time management and the ability to manage to prioritise tasks
§ COMPUTER LITERACY – You will be IT literate and have experience working with multiple software programs such as Microsoft Office and Outlook.
What is a nice-to-have
· NVQ/L2 in Health and Social Care or equivalent
· Experience of working within a psychologically informed working environment
· Knowledge of housing management and IT databases
· Awareness of benefits and how they work, including Universal Credit and other welfare systems
Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunity employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.