IT user support technicians
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | BANSI GLOBAL SOLUTIONS LTD |
| Job type: | Contract |
| Job reference: |
Summary
The IT User Support Technician is responsible for providing comprehensive technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The role involves installing, configuring, and maintaining computers, printers, mobile devices, and standard business applications to ensure smooth daily operations. The technician responds to support requests through a ticketing system, phone, email, or in person, ensuring timely resolution and high levels of customer satisfaction. Additional duties include managing user accounts and access rights, assisting with employee onboarding and offboarding, performing routine system maintenance and updates, documenting solutions, and escalating complex issues when required. Strong communication skills, problem-solving ability, and adherence to IT policies and security standards are essential for success in this role.