Receptionist
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 12 January 2026 |
| Location: | Walsall, WS1 3PS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0662-25-0003 |
Summary
Job Purpose The Receptionist is responsible for providing a professional, courteous and efficient first point of contact for patients, visitors and external organisations. The role supports the safe and effective day-to-day running of the GP practice by managing appointments, handling enquiries and ensuring patient information is dealt with confidentially and accurately. Key Responsibilities Patient contact and communication Act as the first point of contact for patients, both in person and by telephone Book, amend and cancel appointments in line with practice procedures Signpost patients to the appropriate clinician or service, including urgent and routine care Manage patient enquiries in a calm, respectful and professional manner, including challenging situations Administrative duties Maintain accurate patient records on the clinical system in line with data protection and confidentiality requirements Process repeat prescription requests in accordance with practice protocols Support clinical and administrative staff with day-to-day tasks as required Handle incoming and outgoing correspondence appropriately Confidentiality and information governance Maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies Ensure patient information is handled securely and only shared on a need-to-know basis Safety and quality Be alert to safeguarding concerns and escalate appropriately in line with practice policy Support a safe environment by following health and safety procedures Contribute to a positive patient experience and uphold practice standards Teamworking Work collaboratively with colleagues to ensure smooth practice operations Participate in training and team meetings as required Be flexible to support service needs, including covering colleagues when necessary Person Specification Essential Good communication and interpersonal skills Ability to work calmly and effectively in a busy environment Basic IT skills and willingness to learn practice systems Respect for confidentiality and patient privacy Desirable Previous experience in a receptionist or customer-facing role Experience of working in healthcare or an NHS setting Familiarity with clinical systems (e.g. EMIS) Training and Development Full training will be provided, including induction, system training and mandatory training relevant to the role. Ongoing support and development opportunities will be available.