Service Coordinator
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £27,280.50 per year |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Hull, East Riding Of Yorkshire |
| Remote working: | On-site only |
| Company: | Autism Plus |
| Job type: | Permanent |
| Job reference: | 000189 |
Summary
Hours: Full time – 37.5 hours per week (16 hours administration, remaining hours working hands-on in service)
Location: Hull
You will provide supervision and support to a team of Social Care Support Workers, alongside delivering person-centred support and care plans to the people we support.
Key Responsibilities
- Ensure staff develop and maintain professional, trusting relationships with the people we support, promoting self-esteem, happiness, and emotional wellbeing.
- Support staff to encourage individuals to express their needs, views, and concerns, enabling choice, decision-making, and full participation in planning, in line with Person Centred Planning and BILD principles.
- Promote and protect the rights and entitlements of people with learning disabilities, mental health needs, and autism, including access to independent advocacy.
- Support people to develop socially valued lifestyles through culturally and age-appropriate activities, enabling access to social, leisure, work, and educational opportunities.
- Promote positive relationships with families and significant others, involving them in support planning where appropriate and in line with individual preferences.
- Enable people to become as independent as possible through practical support, teaching, encouragement, and positive role modelling.
- Coach staff in appropriate strategies for supporting individuals who may display behaviours that challenge, acting as a positive role model.
- Ensure individuals receive appropriate advice, care, health checks, and support to maintain physical and emotional wellbeing, promoting healthy lifestyles.
- Ensure medication is administered, stored, and recorded correctly in line with Autism Plus guidelines.
- Monitor emotional and physical wellbeing, reporting concerns or changes in line with the Mental Capacity Act and Autism Plus safeguarding procedures.
- Respond promptly to emergencies and incidents, ensuring health, safety, and welfare in line with policy and legislation.
- Oversee and record financial transactions, supporting individuals to manage their finances as independently as possible.
- Ensure individual needs, including physical health, communication, and mental health needs, are identified, assessed, and met.
- Ensure all individuals have up-to-date Individual Support and Person-Centred Plans, with key workers allocated and reviews completed in line with BILD.
Staff Management
- Work within services, remaining visible to staff while maintaining confidentiality.
- Manage staff rotas, absences, and hours using Humanity, Workday, and the main rota system, completing back-to-work interviews where required.
- Lead and manage staff performance to meet PCP and CQC standards.
- Coordinate staff resources effectively, delegating tasks and ensuring duties and activities are completed to a high standard.
- Ensure safe working practices in line with Health & Safety, Moving & Handling, Fire Safety, COSHH, and Environmental Health requirements.
- Provide supervision, appraisal, and support to staff, addressing performance concerns and escalating to the Registered Manager where needed.
- Identify and support staff training and development needs, including induction of new staff.
- Organise and chair team meetings, promoting a positive, supportive, and collaborative team culture.
- Be flexible to meet service needs, including rota changes, covering leave, and participating in on-call rotas.
- Work in line with agreed policies, procedures, and training requirements, supporting colleagues in challenging situations.
Person Specification
Qualifications
- Minimum NVQ Level 2 in Social Care
- Essential Skills & Experience
- Experience in a care/support role and staff supervision
- Experience supporting individuals with mental health needs and challenging behaviour
- Ability to implement behaviour support strategies
- Strong communication, listening, and relationship-building skills
- Empathetic, patient, and non-judgemental approach
- Ability to work independently and as part of a team
- Organised, flexible, and emotionally resilient
- Good written and verbal communication skills
- Ability to manage budgets and handle money
- Good IT skills (Outlook and Microsoft Word)
- Respect for confidentiality
- Driving licence and access to a vehicle preferred (can be discussed)
What We Offer
- Refer a Friend scheme – up to £250
- 20% staff discount at the Social Enterprise Chocolate Factory
- Blue Light Card
- BUPA Health Cash Plan
- 24/7 Colleague Assistance Helpline
- Fully funded DBS
- Full induction training
Location: Hull
You will provide supervision and support to a team of Social Care Support Workers, alongside delivering person-centred support and care plans to the people we support.
Key Responsibilities
- Ensure staff develop and maintain professional, trusting relationships with the people we support, promoting self-esteem, happiness, and emotional wellbeing.
- Support staff to encourage individuals to express their needs, views, and concerns, enabling choice, decision-making, and full participation in planning, in line with Person Centred Planning and BILD principles.
- Promote and protect the rights and entitlements of people with learning disabilities, mental health needs, and autism, including access to independent advocacy.
- Support people to develop socially valued lifestyles through culturally and age-appropriate activities, enabling access to social, leisure, work, and educational opportunities.
- Promote positive relationships with families and significant others, involving them in support planning where appropriate and in line with individual preferences.
- Enable people to become as independent as possible through practical support, teaching, encouragement, and positive role modelling.
- Coach staff in appropriate strategies for supporting individuals who may display behaviours that challenge, acting as a positive role model.
- Ensure individuals receive appropriate advice, care, health checks, and support to maintain physical and emotional wellbeing, promoting healthy lifestyles.
- Ensure medication is administered, stored, and recorded correctly in line with Autism Plus guidelines.
- Monitor emotional and physical wellbeing, reporting concerns or changes in line with the Mental Capacity Act and Autism Plus safeguarding procedures.
- Respond promptly to emergencies and incidents, ensuring health, safety, and welfare in line with policy and legislation.
- Oversee and record financial transactions, supporting individuals to manage their finances as independently as possible.
- Ensure individual needs, including physical health, communication, and mental health needs, are identified, assessed, and met.
- Ensure all individuals have up-to-date Individual Support and Person-Centred Plans, with key workers allocated and reviews completed in line with BILD.
Staff Management
- Work within services, remaining visible to staff while maintaining confidentiality.
- Manage staff rotas, absences, and hours using Humanity, Workday, and the main rota system, completing back-to-work interviews where required.
- Lead and manage staff performance to meet PCP and CQC standards.
- Coordinate staff resources effectively, delegating tasks and ensuring duties and activities are completed to a high standard.
- Ensure safe working practices in line with Health & Safety, Moving & Handling, Fire Safety, COSHH, and Environmental Health requirements.
- Provide supervision, appraisal, and support to staff, addressing performance concerns and escalating to the Registered Manager where needed.
- Identify and support staff training and development needs, including induction of new staff.
- Organise and chair team meetings, promoting a positive, supportive, and collaborative team culture.
- Be flexible to meet service needs, including rota changes, covering leave, and participating in on-call rotas.
- Work in line with agreed policies, procedures, and training requirements, supporting colleagues in challenging situations.
Person Specification
Qualifications
- Minimum NVQ Level 2 in Social Care
- Essential Skills & Experience
- Experience in a care/support role and staff supervision
- Experience supporting individuals with mental health needs and challenging behaviour
- Ability to implement behaviour support strategies
- Strong communication, listening, and relationship-building skills
- Empathetic, patient, and non-judgemental approach
- Ability to work independently and as part of a team
- Organised, flexible, and emotionally resilient
- Good written and verbal communication skills
- Ability to manage budgets and handle money
- Good IT skills (Outlook and Microsoft Word)
- Respect for confidentiality
- Driving licence and access to a vehicle preferred (can be discussed)
What We Offer
- Refer a Friend scheme – up to £250
- 20% staff discount at the Social Enterprise Chocolate Factory
- Blue Light Card
- BUPA Health Cash Plan
- 24/7 Colleague Assistance Helpline
- Fully funded DBS
- Full induction training
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.