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Customer Support Co-ordinator

Job details
Posting date: 18 December 2025
Salary: £27,058.00 per year
Additional salary information: Annual bonus
Hours: Full time
Closing date: 17 January 2026
Location: Belper, Derbyshire, DE56 1JT
Remote working: On-site only
Company: Brook Street
Job type: Permanent
Job reference: BBBH429702_1766057265

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Summary

Customer Support Co-ordinator

Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Location & Hours

  • Office-based: Belper

  • Full-time: 39.5 hours per week

Shift Pattern

  • Monday to Friday: Between 8:00am - 6:00pm

  • Saturday: 8:00am - 3:00pm

  • Sunday: 8:00am - 12:00pm

Key Responsibilities

  • Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts

  • Schedule return engineer visits and maintain clear, timely communication with customers

  • Manage email requests quickly, professionally, and efficiently

  • Ensure all records are accurate, up to date, and compliant with company standards

  • Place and manage orders using SAP and Salesforce

Minimum Requirements

  • Strong administrative and organisational skills with excellent attention to detail

  • Experience ordering parts, ideally within a boiler or heating environment

  • Familiarity with SAP and Salesforce is preferred

  • Ability to identify opportunities for process improvement

  • Strong interpersonal skills with the ability to work independently and as part of a team

Rewards & Benefits

  • Comprehensive Training: Full training provided to set you up for success

  • Annual Bonus: Performance-based bonus scheme

  • Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)

  • Pension Scheme: 7% employer contribution, 1% employee contribution

  • Employee Assistance Programme: Confidential support for personal and professional matters

  • Health Benefits: Free flu jabs and eye tests

  • On-Site Amenities: Subsidised bistro and coffee shop

  • Employee Benefits Hub: Access to exclusive discounts and offers

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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