Customer Service Advisor
| Posting date: | 30 March 2026 |
|---|---|
| Salary: | £28,500 per year |
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | DE56 1UN |
| Remote working: | On-site only |
| Company: | Talk Staff Group Ltd |
| Job type: | Permanent |
| Job reference: | 7903-9770 |
Summary
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long-term development for all?
To be considered for the role, you’ll require the following essentials:
• Proven experience of providing excellent customer service
• Natural problem-solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is essential
• Can learn and apply technical concepts
• Good working knowledge of CRMs
Within this position, you’ll also be:
• Dealing with a range of engineer enquiries via telephone and email
• Ensuing a high-quality service is always a key focus, providing 1st time resolution
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensuring that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Additional Information:
• £28,500 per annum plus Over time and bonus
• Shifts between 8am and 6pm and will include 1 in 4 Saturdays
• 25 days holiday plus banks
• Excellent Pension
• Long term opportunity to develop
• Health benefits
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs
0115 697 2662