Customer Services Information Guide (Contact Centre)
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £13.90 per hour |
| Hours: | Part time |
| Closing date: | 17 January 2026 |
| Location: | Swindon, Dudley |
| Remote working: | On-site only |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category: Admin & Clerical
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £13.90 per hour
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £13.90 per hour
To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.