Customer Experience Assistant
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £25,185 to £25,989 per year |
| Additional salary information: | We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Tamworth, Staffordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Tamworth Borough Council |
| Job type: | Temporary |
| Job reference: |
Summary
TAMWORTH BOROUGH COUNCIL
CUSTOMER SERVICES
Customer Experience Assistant
£25,185 - £25,989 per annum
Hybrid working contract
37 hours per week
Temporary contract until 31 May 2026
Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.
Each day brings a different challenge; you will need to be a great team player and confident communicator.
This role requires frequent contact with our customers, handling enquiries across several channels including telephone, digital and the new proposed customer service reception based at Marmion House. You will take ownership for, and resolve, a wide range of enquiries. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience all while offering an excellent service to the residents of Tamworth.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• An excellent communicator
• High degree of accuracy and attention to detail
• Ability to work under own initiative and as part of a team
• Confident in the use of computers and an awareness of Microsoft Office software
• Good level of written and verbal English skills
• Customer Service focused with an empathetic approach when dealing with challenging customer interactions.
• Methodical and organised approach
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
Shortlisting will take place early January, with interviews taking place week commencing 12th January 2026.
For an informal discussion about this role, please contact Grant Watson, Senior Customer Services Officer or Owen Catley, Senior Customer Service Officer on 01827 709709 or email on Grant-Watson@tamworth.go.uk or Owen-Catley@tamworth.gov.uk.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 4 January 2026
Interviews week commencing: 12 January 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
CUSTOMER SERVICES
Customer Experience Assistant
£25,185 - £25,989 per annum
Hybrid working contract
37 hours per week
Temporary contract until 31 May 2026
Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.
Each day brings a different challenge; you will need to be a great team player and confident communicator.
This role requires frequent contact with our customers, handling enquiries across several channels including telephone, digital and the new proposed customer service reception based at Marmion House. You will take ownership for, and resolve, a wide range of enquiries. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience all while offering an excellent service to the residents of Tamworth.
To apply for this role the following experience is beneficial, however not essential as training will be provided:
• An excellent communicator
• High degree of accuracy and attention to detail
• Ability to work under own initiative and as part of a team
• Confident in the use of computers and an awareness of Microsoft Office software
• Good level of written and verbal English skills
• Customer Service focused with an empathetic approach when dealing with challenging customer interactions.
• Methodical and organised approach
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
Shortlisting will take place early January, with interviews taking place week commencing 12th January 2026.
For an informal discussion about this role, please contact Grant Watson, Senior Customer Services Officer or Owen Catley, Senior Customer Service Officer on 01827 709709 or email on Grant-Watson@tamworth.go.uk or Owen-Catley@tamworth.gov.uk.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 4 January 2026
Interviews week commencing: 12 January 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.