Business Support Administrator
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £25,116.00 to £28,511.00 per year |
| Additional salary information: | £25116.00 - £28511.00 a year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Eastbourne, BN20 7SS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0164-25-0007 |
Summary
This role is to support our Operational and Governance teams in the delivery of corporate and clinical governance functions, technology and information (data) and administration activities. This will involve actions to ensure that services are delivering against all required compliance standards and provision of critical support services that are needed to facilitate this. To provide business support, project management support and specialist administrative services to the Operations Manager & Senior Leadership Team (SLT). To ensure that all services are supported operationally and clinically; managed by appropriate systems, procedures and processes. The post holder will be proactive in managing their own workload, including supporting the preparation of papers for relevant Board/ Committee meeting(s) and managing any shared email accounts as required. Technology & Digital Support Collaborate with the IT Manager to maintain high standards of digital service across the organisation. Install and configure devices (PCs, laptops, printers, telephones) with support from digital providers. Hand over new IT equipment to users and provide initial support. Diagnose and escalate hardware/software issues as needed. Conduct periodic audits of digital assets and maintain accurate records. Manage equipment stock levels, including ordering and disposal. Support onboarding and offboarding processes by creating/removing user accounts on systems (e.g., EMIS, ICE). Information & Data Analytics Provide accurate reports to support performance management. Perform data quality checks and resolve issues with IT support. Create and distribute monthly activity reports for Extended Access Services. Report on UGPC daily appointments and share with relevant stakeholders. Set up clinician audits on EMIS and feedback results to the Clinical Director. Information Governance Support the development and maintenance of an information governance framework aligned with UK law and NHS standards. Assist with Data Protection Impact Assessments and personal data requests. Help develop information-sharing agreements and maintain the information asset register. Review policies and procedures for compliance and assist with audits. Governance Support the Business Operations and Governance Lead in undertaking risk assessments as required. Support team members in required audit processes e.g. role-based access, info governance. Contribute to the organisational governance workplan by ensuring actions are logged, tracked, and updated. Assist with the investigation of Significant Events and Learning Events, and coordinate the distribution of key learnings. Provide support to ensure teams work to the requirements of SDHC policies and procedures, evidencing compliance with care, safety, effectiveness, and responsiveness standards. Assist inspecific HR duties (e.g., supporting with certificate uploads or compliance audits) as required. Marketing & Communication Support the delivery of the organisational marketing plan. Assist website development, ensuring content is accurate, engaging, and up to date. Support management of website ContactUs form, coordinating with relevant teams to ensure timely and accurate responses. General Operations Administration Provide day-to-day administrative support to the Operations Team, including managing correspondence, collating information, and preparing routine documentation. Maintain and update operational logs, trackers, and spreadsheets to support service delivery. Assist with monitoring shared inboxes, ensuring timely responses or escalation to the appropriate team member. Coordinate diaries, schedule meetings, book rooms, and prepare agendas and papers for operational meetings. Service Delivery Support Assist in collating operational performance data for regular reporting to service leads and managers. Help maintain rota systems by entering updates, supporting validation, and ensuring accuracy of shift records where required. Liaise with clinical and administrative staff to gather information needed for operational planning or problem-solving. Assisting with Stock and consumables management Support the coordination of clinics or appointments as required Provide polite, professional first-line support to clients, patients, or stakeholders via phone or email. Facilities Management Maintain up to date asset registers and logs for all company assets. Ensure all equipment is maintained including fire appliances and serviced as per manufacturers instructions Ensure all electrical equipment is tested and maintained as part of an annual portable appliance testing regime. Ensure appropriate signage and messaging is on display and liaise with Operations Manager regarding new content and ongoing improvements.