GP Out of Hours Administrative Support Officer | Cheshire and Wirral Partnership NHS FoundationTrust

Posting date:	17 December 2025
Salary:	Not specified
Additional salary information:	£24,465 per annum pro rata - Unsociable working hours enhancements paid
Hours:	Part time
Closing date:	16 January 2026
Location:	Chester, CH2 1HJ
Company:	Cheshire and Wirral Partnership NHS Foundation Trust
Job type:	Permanent
Job reference:	7588356/373-NBH0848

Summary

The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity.

Part time - 32 hours per week (Overnight shifts 22:00-08:00 (9.5 hour shifts) - please contact Ellie Malam - ellie.malam1@nhs.net for exact working pattern).

The admin team work on a rolling 4 week rota and we are looking to recruit specifically for the below shifts:

Week 1 Friday 1830-2200 (3.5 hour shift)

Week 2 Friday 1830-2200 (3.5 hour shift)

Week 4 Friday 1830-2200 (3.5 hour shift)

Week 4 Friday 2200-0800 (9.5 hour shift)

Week 4 Saturday 2200-0800 (9.5 hour shift)

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Shortlisting for this vacancy is due to commence on 05/01/2026 and the proposed interview date is 12/01/2026 or 14/01/2026.

Clinical and Health Care

1. To answer health professional phone line and add cases to SystmOne e.g. blood results, referrals from other health professionals or AVS calls.

2. To support clinical, non clinical staff and Service Users by contributing to the smooth running of the service.

3. Receive specimens from patients and record these on the audit trail to be taken to the lab.

4. Chaperone as and when required.

Communication

5. To act professionally as the first point of contact with service users and staff members using the service, whilst promoting good public relations.

6. To liaise with other OOH providers to pass over patients outside of the Western Cheshire boundary area, in line with the cross border agreement or transfer of call details and communicate with staff in satellite bases to ensure the smooth running of the service.

7. To attend staff meetings.

8. To follow special notes procedures to add alerts to patient records; ensuring flow of communication between the service and other healthcare providers.

9. To be responsible for handling telephone and face to face enquires, concerns or comments, answering telephone calls, taking messages and taking appropriate messages as necessary whilst mindful of confidentiality.

10. To contact the Physical Health On-Call Tier 2 manager as required.

11. To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.

See job description for further details.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!


This advert closes on Sunday 4 Jan 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.