Senior Technical Support Officer - Radio
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £44,487 to £44,700 per year, pro rata |
| Hours: | Full time |
| Closing date: | 08 January 2026 |
| Location: | Police Headquarters Valley Road, Portishead BS20 8QJ |
| Remote working: | On-site only |
| Company: | Avon and Somerset Police |
| Job type: | Permanent |
| Job reference: |
Summary
This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£3000 (£pro rata)" per annum will be payable.
About the Role
We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.
You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.
Key Responsibilities
Provide technical support and development for radio devices and infrastructure
Install, configure, and maintain radio systems to agreed standards
Diagnose and resolve faults, implement upgrades and patches
Monitor performance and proactively prevent service issues
Contribute to the development of technical standards and documentation
Liaise with third-party suppliers and provide expert guidance
Support technical projects and deliver solutions aligned with strategic goals
Share knowledge and create documentation for re-use across the IT Directorate
Stay up to date with emerging technologies and industry best practices
Recommend and implement service improvements and risk mitigation strategies
What We’re Looking For
Proven experience in supporting and developing radio communication systems
Strong technical knowledge of IT infrastructure and device management
Familiarity with ITIL processes and service delivery standards
Excellent problem-solving and analytical skills
Ability to work collaboratively across teams and manage performance outcomes
Strong communication and consultation skills
Commitment to continuous improvement and innovation
Why Join Us?
Be part of a forward-thinking IT Directorate supporting vital police technologies
Work in a collaborative and inclusive environment
Access to professional development and training opportunities
Competitive salary and benefits package
Make a meaningful impact through technology
About the Role
We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.
You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.
Key Responsibilities
Provide technical support and development for radio devices and infrastructure
Install, configure, and maintain radio systems to agreed standards
Diagnose and resolve faults, implement upgrades and patches
Monitor performance and proactively prevent service issues
Contribute to the development of technical standards and documentation
Liaise with third-party suppliers and provide expert guidance
Support technical projects and deliver solutions aligned with strategic goals
Share knowledge and create documentation for re-use across the IT Directorate
Stay up to date with emerging technologies and industry best practices
Recommend and implement service improvements and risk mitigation strategies
What We’re Looking For
Proven experience in supporting and developing radio communication systems
Strong technical knowledge of IT infrastructure and device management
Familiarity with ITIL processes and service delivery standards
Excellent problem-solving and analytical skills
Ability to work collaboratively across teams and manage performance outcomes
Strong communication and consultation skills
Commitment to continuous improvement and innovation
Why Join Us?
Be part of a forward-thinking IT Directorate supporting vital police technologies
Work in a collaborative and inclusive environment
Access to professional development and training opportunities
Competitive salary and benefits package
Make a meaningful impact through technology
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.