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IT Service Support Team Manager
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £47,046 to £50,949 per year, pro rata |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Police Headquarters Valley Road Portishead- BS20 8QJ |
| Remote working: | On-site only |
| Company: | Avon and Somerset Police |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about delivering exceptional IT services and leading a high-performing team? Do you thrive in a dynamic environment where continuous improvement and customer satisfaction are at the heart of everything you do? If so, we want to hear from you!
About the Role
As IT Service Support Team Manager, you will play a pivotal role in ensuring outstanding service delivery across the IT Directorate and Avon and Somerset Police. You’ll lead a dedicated team, manage service operations, and drive improvements that enhance efficiency and customer experience.
This is a fantastic opportunity to influence service standards, manage critical ITIL processes, and work collaboratively with internal teams and external suppliers to deliver reliable, high-quality IT services.
What You’ll Be Doing
Leading and motivating a team to deliver exceptional IT Service Management support.
Managing service operations including incident, major incident, change, and problem management.
Driving continuous service improvement and eliminating inefficiencies across the IT Directorate.
Maintaining strong relationships with stakeholders and suppliers, ensuring service levels are met or exceeded.
Overseeing reporting, risk management, and service measures to proactively prioritise and improve IT services.
Supporting strategic objectives and contributing to the overall vision of the organisation.
What We’re Looking For
Significant experience in a mature IT environment and ITIL-based service delivery.
Strong leadership skills with experience managing teams and chairing meetings.
Excellent communication skills – persuasive, clear, and confident across all levels.
Proven ability to manage multiple priorities, deliver under pressure, and drive continuous improvement.
Highly organised, resilient, and adaptable with a collaborative approach.
Why Join Us?
Be part of a forward-thinking IT Directorate committed to innovation and service excellence.
Work in a supportive environment that values professional growth and development.
Opportunity to make a real impact on IT service delivery for a critical public service organisation.
Ready to take the next step in your IT leadership career?
Apply today and help us shape the future of IT services for Avon and Somerset Police.
Additional Information:
In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.