Customer Services Officer
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | £17.54 per hour |
| Hours: | Full time |
| Closing date: | 20 December 2025 |
| Location: | North London, London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1659179 |
Summary
Neway International are seeking two Customer Service Officers (SC6) to join our client, the London Borough of Haringey, based at Wood Green Library.
Location: Wood Green Library, London Hours: 36 per week (shift patterns between 08:00 – 18:00)
Start Date: 22/12/2025
End Date: 16/03/2026
Pay Rates: £17.54 PAYE / £22.79 Umbrella IR35 Status: Inside IR35
DBS Requirement: Yes
About the Client
The London Borough of Haringey is committed to delivering excellent services to residents, ensuring their needs are met with professionalism and care. This role sits within the Environment & Resident Experience directorate and supports the borough’s busy Customer Services Contact Centre.
The Role
As a Customer Service Officer, you will be the first point of contact for residents, handling a high volume of calls and queries each day. You will provide clear, professional, and empathetic support, ensuring issues are resolved efficiently and residents feel valued.
Key Responsibilities
Deliver excellent customer service to residents, resolving queries promptly and professionally.
Work collaboratively within a supportive team in a fast-paced contact centre environment.
Manage varying shift patterns (08:00–16:00, 09:00–17:00, or 10:00–18:00) depending on demand.
Adapt quickly to changing priorities while maintaining a positive and professional attitude.
Ensure compliance with safeguarding and confidentiality requirements.
Candidate Requirements
Strong communication and problem-solving skills.
Ability to remain calm and focused in a busy, high-pressure environment.
Flexibility to work different shift patterns as required.
A genuine desire to help others and deliver outstanding service.
Enhanced DBS clearance required.
Location: Wood Green Library, London Hours: 36 per week (shift patterns between 08:00 – 18:00)
Start Date: 22/12/2025
End Date: 16/03/2026
Pay Rates: £17.54 PAYE / £22.79 Umbrella IR35 Status: Inside IR35
DBS Requirement: Yes
About the Client
The London Borough of Haringey is committed to delivering excellent services to residents, ensuring their needs are met with professionalism and care. This role sits within the Environment & Resident Experience directorate and supports the borough’s busy Customer Services Contact Centre.
The Role
As a Customer Service Officer, you will be the first point of contact for residents, handling a high volume of calls and queries each day. You will provide clear, professional, and empathetic support, ensuring issues are resolved efficiently and residents feel valued.
Key Responsibilities
Deliver excellent customer service to residents, resolving queries promptly and professionally.
Work collaboratively within a supportive team in a fast-paced contact centre environment.
Manage varying shift patterns (08:00–16:00, 09:00–17:00, or 10:00–18:00) depending on demand.
Adapt quickly to changing priorities while maintaining a positive and professional attitude.
Ensure compliance with safeguarding and confidentiality requirements.
Candidate Requirements
Strong communication and problem-solving skills.
Ability to remain calm and focused in a busy, high-pressure environment.
Flexibility to work different shift patterns as required.
A genuine desire to help others and deliver outstanding service.
Enhanced DBS clearance required.