Head of Commercial & Operations
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £40,000 – £42,000 per annum depending on experience |
| Hours: | Full time |
| Closing date: | 10 January 2026 |
| Location: | Nottingham, NG1 5AF |
| Company: | Nottingham Playhouse Trust Ltd |
| Job type: | Permanent |
| Job reference: | 24 |
Summary
Job Advert
Head of Commercial & Operations
At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive
our commercial and operational strategies forward. As the Head of Commercial & Operations, you will report directly to the Chief
Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take
our operational and commercial activities to new heights.
Purpose of the Role:
In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our
commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to
increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring
seamless operational delivery.
Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business
opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new
partnerships, you’ll have the ability to think creatively and act decisively to expand the Playhouse’s reach and profitability.
Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory
requirements.
Contract: Permanent, full-time
Location: Nottingham, UK
Salary: £40,000 - £42,000 per year depending on experience
About You:
We are looking for an entrepreneurial, dynamic, and strategic senior leader with a proven track record in both commercial growth
and operational excellence. You will be dedicated to pushing the boundaries of what’s possible, constantly seeking innovative ways
to grow income and optimise operations. Your ability to identify and capitalise on new opportunities will be crucial to the
success of this role.
You’ll have a strong commercial and operational background, ideally within a theatre, venue, or similarly complex environment, and
you’ll be adept at managing diverse teams to deliver exceptional results. With a collaborative approach to leadership, you’ll
inspire your teams and build strong relationships with internal and external stakeholders. You’ll have a passion for creating new
business ventures, driving change, and leading by example to deliver tangible results.
What You Will Do:
* Lead with entrepreneurial thinking: Develop and execute a commercial strategy to identify and capitalise on new business
opportunities, maximising revenue from venue hires, events, hospitality, and other commercial activities.
* Grow income streams: Drive the creation and execution of value-added events and experiences, including corporate, community,
and creative events, working closely with colleagues to ensure alignment with both cultural and business objectives.
* Innovate for success: Take a proactive approach to generating new income streams, devising unique events, and identifying
creative ways to maximise use of our venue and hospitality spaces.
* Operational excellence: Oversee building operations, maintenance, and health & safety, ensuring all activities meet statutory
requirements and run smoothly.
* Enhance the visitor experience: Lead efforts to continually improve the customer journey, delivering exceptional service at
every touchpoint and exceeding visitor expectations.
* Collaborate and communicate: Build strong relationships with internal teams and external partners, using your exceptional
communication skills to influence and inspire others towards shared goals.
* Lead with financial acumen: Manage P&L responsibilities, including budget oversight and financial reporting, ensuring that all
activities contribute to the financial success of the organisation.
* Champion change: Proactively manage change, working with your team to implement new initiatives that will drive growth and
success in all commercial and operational areas.
What You Will Bring:
* Proven experience in a leadership role, overseeing both commercial and operational functions, ideally within a complex venue,
arts, or hospitality environment.
* A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive
growth and profitability.
* Extensive experience in commercial strategy development, event management, and revenue generation.
* Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
* A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
* A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
* Experience managing complex building operations, health & safety, and compliance with statutory regulations.
* Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.
Apply Now
For more information about the role and working at Nottingham Playhouse, please download the Job Pack.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse
communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action
for equal opportunities through the recruitment process.
Application closing date: Sunday 04th January 2026 (end of day)
Interviews: W/C 12th January 2026 (may be subject to change)
Head of Commercial & Operations
At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive
our commercial and operational strategies forward. As the Head of Commercial & Operations, you will report directly to the Chief
Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take
our operational and commercial activities to new heights.
Purpose of the Role:
In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our
commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to
increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring
seamless operational delivery.
Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business
opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new
partnerships, you’ll have the ability to think creatively and act decisively to expand the Playhouse’s reach and profitability.
Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory
requirements.
Contract: Permanent, full-time
Location: Nottingham, UK
Salary: £40,000 - £42,000 per year depending on experience
About You:
We are looking for an entrepreneurial, dynamic, and strategic senior leader with a proven track record in both commercial growth
and operational excellence. You will be dedicated to pushing the boundaries of what’s possible, constantly seeking innovative ways
to grow income and optimise operations. Your ability to identify and capitalise on new opportunities will be crucial to the
success of this role.
You’ll have a strong commercial and operational background, ideally within a theatre, venue, or similarly complex environment, and
you’ll be adept at managing diverse teams to deliver exceptional results. With a collaborative approach to leadership, you’ll
inspire your teams and build strong relationships with internal and external stakeholders. You’ll have a passion for creating new
business ventures, driving change, and leading by example to deliver tangible results.
What You Will Do:
* Lead with entrepreneurial thinking: Develop and execute a commercial strategy to identify and capitalise on new business
opportunities, maximising revenue from venue hires, events, hospitality, and other commercial activities.
* Grow income streams: Drive the creation and execution of value-added events and experiences, including corporate, community,
and creative events, working closely with colleagues to ensure alignment with both cultural and business objectives.
* Innovate for success: Take a proactive approach to generating new income streams, devising unique events, and identifying
creative ways to maximise use of our venue and hospitality spaces.
* Operational excellence: Oversee building operations, maintenance, and health & safety, ensuring all activities meet statutory
requirements and run smoothly.
* Enhance the visitor experience: Lead efforts to continually improve the customer journey, delivering exceptional service at
every touchpoint and exceeding visitor expectations.
* Collaborate and communicate: Build strong relationships with internal teams and external partners, using your exceptional
communication skills to influence and inspire others towards shared goals.
* Lead with financial acumen: Manage P&L responsibilities, including budget oversight and financial reporting, ensuring that all
activities contribute to the financial success of the organisation.
* Champion change: Proactively manage change, working with your team to implement new initiatives that will drive growth and
success in all commercial and operational areas.
What You Will Bring:
* Proven experience in a leadership role, overseeing both commercial and operational functions, ideally within a complex venue,
arts, or hospitality environment.
* A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive
growth and profitability.
* Extensive experience in commercial strategy development, event management, and revenue generation.
* Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
* A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
* A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
* Experience managing complex building operations, health & safety, and compliance with statutory regulations.
* Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.
Apply Now
For more information about the role and working at Nottingham Playhouse, please download the Job Pack.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse
communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action
for equal opportunities through the recruitment process.
Application closing date: Sunday 04th January 2026 (end of day)
Interviews: W/C 12th January 2026 (may be subject to change)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.