Senior Service Manager

Posting date:	11 December 2025
Salary:	£41,983.00 to £52,113.00 per year
Additional salary information:	£41983.00 - £52113.00 a year
Hours:	Full time
Closing date:	11 January 2026
Location:	Birmingham, Leeds, Liverpool, London (Canary Wharf), E14 4PU
Company:	NHS Jobs
Job type:	Permanent
Job reference:	K9919-25-0481

Summary

The Senior Service Manager role will be pivotal in helping the Data and Cyber Security (DCS) directorate transition to a digital delivery model, where a services portal acts as the front door to a multitude of teams and specialists.You will maintain and update existing digital services and work across the directorate to gather requirements for new services, making sure these are deployed in a timely and consistent manner, whilst monitoring and gathering continuous feedback to improve this service to meet the needs of the business.Successful candidates will mainly be responsible for leading workshops, eliciting requirements, process design and mapping and many more business analysis related tasks for projects and other types of change. You will ensure that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims Working knowledge of KPIs and management reporting Ability to create workflow diagrams, bespoke reports and service dashboards Proficient in managing projects, suppliers and relevant stakeholders, ensuring delivery within given constraints Proven ability to translate complex business requirements into clear, actionable technical specifications Documentation skills (e.g. Word/Excel/PowerPoint, Confluence) Training material creation and delivery experience Effective stakeholder management at all levels Strong communications skills, with the ability to craft clear, effective messaging An understanding of and commitment to equality of opportunity and good working relationships. Desirable criteria: Experience of the ServiceNow software or other work management applications Selection Process Detail This vacancy is using Success Profiles and will assess your Behavioursand Experience. Stage 1: Application & Sift Success profiles You will be required to complete an application form. You will be assessed on the listed 9 essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 750 word Supporting Statement. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and supporting statement will be marked together. Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. Longlisting: In the event of a large number of applications we will longlist into 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria Those falling into the 'Meets all essential criteria' pile will progress to shortlisting. Feedback will not be provided at this stage. Shortlisting: In the event of a large number of applications we will shortlist on the following essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates. If you are successful at this stage, you will progress to interview. Please do not exceed 750 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview Success Profiles You will be invited to a remote interview. Behaviours will be tested at interview. The Behaviours tested during the interview stage will be: Changing and Improving (Lead behaviour) Communicating and Influencing Managing a Quality Service Seeing the Big Picture Interviews dates are yet to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). This role can also be undertaken remotely. Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). Salary Information If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. £41,983- £48,128 (National) £44,148- £50,121 (Outer London) £46,310- £52,113 (Inner London) Per annum, pro rata