Universal Housing Services Officer
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | £22.14 per hour |
| Hours: | Full time |
| Closing date: | 22 December 2025 |
| Location: | North london |
| Remote working: | On-site only |
| Company: | VENOT Services Limited |
| Job type: | Temporary |
| Job reference: |
Summary
Universal Housing Services Officers will be providing holistic and person-centred housing
management services across the borough. This will include:
Receiving a wide range of transactional and housing related service requests from residents and
non-residents, using right first-time principles to manage demand and conclude a variety of
enquiries efficiently.
Responding to customer enquiries through phones, email, website, CRM and Apps ensuring they
are dealt with and responded to speedily and efficiently “Making Every Contact Count” through the
rapid assessment of resident needs to identify opportunities for early intervention and prevention.
Post-holders may rotate specialisms over time, enabling them to gain a greater level of expertise in
tenancy management services.
Officers are central to the provision of quality housing advice streamlining the customer
experience.
management services across the borough. This will include:
Receiving a wide range of transactional and housing related service requests from residents and
non-residents, using right first-time principles to manage demand and conclude a variety of
enquiries efficiently.
Responding to customer enquiries through phones, email, website, CRM and Apps ensuring they
are dealt with and responded to speedily and efficiently “Making Every Contact Count” through the
rapid assessment of resident needs to identify opportunities for early intervention and prevention.
Post-holders may rotate specialisms over time, enabling them to gain a greater level of expertise in
tenancy management services.
Officers are central to the provision of quality housing advice streamlining the customer
experience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.