32520 - Regulated Industry Engagement Specialist
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | £43,198 per year |
| Hours: | Full time |
| Closing date: | 07 January 2026 |
| Location: | Darlington |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Environment Agency |
| Job type: | Permanent |
| Job reference: | 32520 |
Summary
The Environment Agency are fully committed to inclusivity and equal opportunities, offering flexible work arrangements for all our vacancies. Join us in a diverse environment where every voice is heard and valued.
This post is critical in building better and sustainable links with communities and those affected by contentious regulated sites, including Sites of High Public Interest. Our aim is that the people and communities that we work with trust us and understand our decisions. This can only be achieved through effective communication and engagement.
As part of the Customer and Engagement team, you will be working closely with the Regulated Industry Teams, ALT and our professional partners. Using the Working with Others approach, you will help to develop our current and future communications and liaison with communities and stakeholders affected by problematic sites that we regulate. You will also work with our National Permitting Service to ensure engagement for permit applications of high public interest are handled appropriately.
Although this role has a Regulated Industry focus, you will advise and support staff across the business to help them engage with their customers early, effectively and with confidence, to make better decisions.
The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment. Everyone starting in a new role will be welcomed into the team and given all the training and support needed. As part of your comprehensive induction, you will be provided with all the equipment required for your role.
Although the Team does not have an official standby rota you may be asked to work outside office hours in an Incident Activated Role during an incident.
The team
You’ll be part of the fast paced and creative, Northeast Customers and Engagement Team which sits within the Environment Planning and Engagement Department which operates at the heart of the Business. The Team works internally and externally to support and deliver outstanding customer service and engagement across our business. Our work is lively, interesting, and no two days are the same.
Experience/skills required
In your capability-based answers please demonstrate your:
• ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work.
• You'll have excellent written and verbal communication skills and be able to produce high quality, plain English work.
• You'll be a highly organised and flexible person who is able to self-manage to meet tight deadlines and prioritise workloads.
• You'll have experience of managing correspondence with a variety of stakeholders.
• You'll have excellent interpersonal skills and be confident in engaging with a variety of stakeholders and senior staff members over the phone or in person.
• Other key requirements for this job include proficiency in Microsoft Outlook, Word, and Excel.
You’ll have a range of development opportunities and appropriate training will be provided.
This post is critical in building better and sustainable links with communities and those affected by contentious regulated sites, including Sites of High Public Interest. Our aim is that the people and communities that we work with trust us and understand our decisions. This can only be achieved through effective communication and engagement.
As part of the Customer and Engagement team, you will be working closely with the Regulated Industry Teams, ALT and our professional partners. Using the Working with Others approach, you will help to develop our current and future communications and liaison with communities and stakeholders affected by problematic sites that we regulate. You will also work with our National Permitting Service to ensure engagement for permit applications of high public interest are handled appropriately.
Although this role has a Regulated Industry focus, you will advise and support staff across the business to help them engage with their customers early, effectively and with confidence, to make better decisions.
The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment. Everyone starting in a new role will be welcomed into the team and given all the training and support needed. As part of your comprehensive induction, you will be provided with all the equipment required for your role.
Although the Team does not have an official standby rota you may be asked to work outside office hours in an Incident Activated Role during an incident.
The team
You’ll be part of the fast paced and creative, Northeast Customers and Engagement Team which sits within the Environment Planning and Engagement Department which operates at the heart of the Business. The Team works internally and externally to support and deliver outstanding customer service and engagement across our business. Our work is lively, interesting, and no two days are the same.
Experience/skills required
In your capability-based answers please demonstrate your:
• ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work.
• You'll have excellent written and verbal communication skills and be able to produce high quality, plain English work.
• You'll be a highly organised and flexible person who is able to self-manage to meet tight deadlines and prioritise workloads.
• You'll have experience of managing correspondence with a variety of stakeholders.
• You'll have excellent interpersonal skills and be confident in engaging with a variety of stakeholders and senior staff members over the phone or in person.
• Other key requirements for this job include proficiency in Microsoft Outlook, Word, and Excel.
You’ll have a range of development opportunities and appropriate training will be provided.