Community Engagement Officer

Posting date:	19 February 2026
Salary:	£24,936.99 to £26,598.00 per year
Additional salary information:	£24936.99 - £26598.00 a year
Hours:	Full time
Closing date:	15 March 2026
Location:	Darlington, DL3 7PL
Company:	NHS Jobs
Job type:	Permanent
Job reference:	U0016-26-0003

Summary

Key responsibilities: To be the key liaison between the Stop Smoking Service and the GP Practices, as well as other primary health care settings, acting as a Single Point of Contact (SPOC) for any queries or questions and provide additional support.o be able to fully explain how the Service operates, including how to refer to the service and what stop smoking support aids are available to support them This includes undertaking relevant training on NRT, vapes and Pharmacotherapy Supporting clients within Darlington to refer to the stop smoking service or begin the behaviour change journey Providing continuous support to people to make the decision to make a quit attempt or to try again. Provide Mini awareness sessions/drop ins from any primary health care setting waiting areas, as appropriate, promoting the Service and outlining the products available to support smokers quit and offer links to relapse prevention. Working with Primary Care colleagues the champion will target their support to people living within the borough, with long term conditions exacerbated by smoking. Be responsible for requesting and coordinating the supply of medication and/or quit aids Have access to and be competent in using System1 to be able to target areas of borough with the highest smoking prevalence to support them to refer into the service. Participate in community engagement activities across Darlington to promote smoking cessation services Main duties and Responsibilities: Administration To have a thorough knowledge of all department procedures. To work in accordance with written protocols Recording information within the client's medical records (SystmOne) and other data collecting systems Ensuring messages and information are passed on to relevant members of staff or outside agencies Running reports Telephone Have working knowledge of the telephone system, during and after hours. Provide an efficient system of answering the telephone using a courteous and friendly manner Liaising with healthcare professionals and other professional bodies Other Tasks Attending community events and promoting the service Any other tasks allocated by the service team Management Computer General data input and information retrieving Input into the clinical systems. Performing searches for clients who may require support Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, service staff and other healthcare workers. They may also have access to information relating to the organisation as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the service and organisation may only be divulged to authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data. Communications and Working Relationships: Internal: Stop Smoking Service Coordinator, Office Manager, Doctors, Primary care Nursing staff, Pharmacy team, and Administration team member External: Public Health team, Patients (clients), Pharmacists, Acute Sector personnel and other healthcare professionals Personal and People Development: Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans Training The post holder will be suitably trained to a nationally recognised standard of training such as that provided by NCSCT, and can demonstrate that they are qualified and competent to deliver the Service, and be trained to, Promote MECC (Making Every Contact Count) by making the most of an opportunity to raise awareness, share knowledge and get a person thinking about making changes to improve their health, wellbeing and behaviours. Deliver VBA and /or interventions, that can be 'opportunistic', taking very little time and can be implemented anywhere on the intervention continuum. Deliver brief interventions recognising that many people can benefit from being given appropriate information at the right time particularly relating to the harms and risks associated with tobacco and smoking and other risks such as second-hand smoke. Provide support to stop smoking through encouragement and behavioural change support Run data reports and requests on system one Health and Safety Responsibility: It is the responsibility of the individual to work in compliance with all current health and safety legislation and the organisation Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the ` legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974. Clinical and Corporate Governance: All managerial and supervisory posts will ensure compliance with the organisation policies and procedures and clinical guidelines. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisation's procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights. General This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services