Customer Contact Centre Advisor

Posting date:	08 December 2025
Salary:	£15.0 to £16.0 per hour
Additional salary information:	£16.85ph inclusive of holiday pay
Hours:	Full time
Closing date:	07 January 2026
Location:	Caernarfon, Gwynedd, LL54 1BA
Remote working:	Hybrid - work remotely up to 2 days per week
Company:	Hays Specialist Recruitment
Job type:	Temporary
Job reference:	4752825_1765215505

Summary

Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer - Siarad Cymraeg

Location / Lleoliad: Caernarfon
Pay / Cyflog: £15 per hour
Contract / Cytundeb: Temporary - Approx. 5 months (starting Februrary)
Hours / Oriau: Full-time, Monday-Friday

✨The Opportunity / Y Cyfle✨

Looking for a role where your Welsh language skills truly make a difference? This is a chance to support a respected local government organisation during a busy period, helping people access vital services and information. You'll play a key part in delivering exceptional customer care and ensuring every interaction counts.
Chwilio am rôl lle mae eich sgiliau Cymraeg yn gwneud gwahaniaeth gwirioneddol? Dyma gyfle i gefnogi sefydliad llywodraeth leol sy'n cael ei barchu yn ystod cyfnod prysur, gan helpu pobl i gael mynediad at wasanaethau a gwybodaeth hanfodol. Byddwch yn chwarae rhan allweddol wrth ddarparu gofal cwsmeriaid eithriadol a sicrhau bod pob rhyngweithio'n cyfrif.

What You'll Be Doing / Beth Fyddwch Chi'n Ei Wneud

✅ Answering a high volume of calls with professionalism
✅ Providing clear guidance and signposting to services
✅ Recording accurate data and resolving queries
✅ Using your Welsh language skills to deliver a first-class experience

✅ Ateb nifer fawr o alwadau gyda phroffesiynoldeb
✅ Darparu arweiniad clir a chyfeirio at wasanaethau
✅ Cofnodi data'n gywir a datrys cwestiynau
✅ Defnyddio eich sgiliau Cymraeg i ddarparu profiad o'r radd flaenaf

What You'll Need / Yr Hyn Sydd Angen Arnoch

Fluent in Welsh & English
Confident and friendly telephone manner
Basic MS Office skills
Positive attitude and ability to multitask
Available from end of January for approx. 5 months
DBS check required

Yn rhugl yn Gymraeg a Saesneg
Hyderus a chyfeillgar ar y ffôn
Sgiliau sylfaenol MS Office
Agwedd gadarnhaol a gallu i wneud sawl peth ar unwaith
Ar gael o ddiwedd Ionawr am tua 5 mis
Gwiriad DBS yn ofynnol

Why This Role Stands Out / Pam Mae'r Rôl Hon Yn Wahanol

✨ Competitive pay: £15 per hour
✨ Full-time hours, Mon-Fri
✨ Free on-site parking
✨ Hybrid working after training
✨ Comprehensive training provided (1 month)

✨ Cyflog cystadleuol: £15 yr awr
✨ Oriau llawn amser, Llun-Gwener
✨ Parcio am ddim ar y safle
✨ Gwaith hybrid ar ôl hyfforddiant
✨ Hyfforddiant cynhwysfawr (1 mis)
✨ Cyfle i wneud gwahaniaeth gwirioneddol yn eich cymuned

Ready to use your Welsh skills in a role that matters? Apply today!

Yn barod i ddefnyddio eich sgiliau Cymraeg mewn rôl sy'n bwysig? Ymgeisiwch heddiw!

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