Customer Service Manager -White bridge mortgages ltd
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 07 January 2026 |
| Location: | Leicester, Leicestershire |
| Remote working: | On-site only |
| Company: | SUCCESS RECRUITMENT CONSULTANCY LIMITED |
| Job type: | Permanent |
| Job reference: | CSM_WBML_LEI |
Summary
CUSTOMER SERVICE MANAGER
About Us
White Bridge Mortgages Ltd is a trusted and growing mortgage brokerage based in Leicester, dedicated to providing clients with tailored mortgage and protection solutions. We pride ourselves on delivering a high-quality, customer-focused service that ensures every client receives professional support throughout their mortgage journey.
Role Overview:
We are seeking an experienced and motivated Customer Service Manager to lead our customer service function and ensure an exceptional client experience from enquiry to completion. This key role involves overseeing daily customer operations, ensuring compliance with regulatory requirements, and driving continuous improvements in service delivery.
Key Responsibilities
Oversee the customer service department, ensuring clients receive timely and professional guidance throughout the mortgage process.
Act as the main point of contact, managing communications between clients, brokers, lenders, and solicitors.
Supervise case progress, verify documentation, and ensure full compliance with FCA, AML, and data protection regulations.
Manage, mentor, and support customer service staff, allocating workloads and monitoring performance to maintain high service standards.
Maintain accurate client records, update CRM systems, and prepare management reports.
Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
Ensure all administrative and client-handling procedures align with company and regulatory standards.
Requirements
Proven experience in a customer service management role.
Strong understanding of FCA regulations, AML, and data protection requirements.
Excellent communication, leadership, and organisational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in CRM systems and Microsoft Office applications.
What We Offer
Competitive salary between £30,000 and £35,000 per annum.
Supportive and collaborative working environment.
Opportunities for professional development and career progression.
A chance to make a meaningful impact in a client-focused business.
Note : Sponsorship will be given to the eligible candidate, if needed.
Hours
Monday – Friday, 9:00 AM – 5:00 PM (with occasional evenings/weekends for weddings, festivals, or events).
Note: By applying for this role, you confirm to share your CV and details communicated to Success Recruitment Consultancy Limited, with the Employer, and that you agree with the Terms and Conditions set out by Success Recruitment Consultancy Limited.
About Us
White Bridge Mortgages Ltd is a trusted and growing mortgage brokerage based in Leicester, dedicated to providing clients with tailored mortgage and protection solutions. We pride ourselves on delivering a high-quality, customer-focused service that ensures every client receives professional support throughout their mortgage journey.
Role Overview:
We are seeking an experienced and motivated Customer Service Manager to lead our customer service function and ensure an exceptional client experience from enquiry to completion. This key role involves overseeing daily customer operations, ensuring compliance with regulatory requirements, and driving continuous improvements in service delivery.
Key Responsibilities
Oversee the customer service department, ensuring clients receive timely and professional guidance throughout the mortgage process.
Act as the main point of contact, managing communications between clients, brokers, lenders, and solicitors.
Supervise case progress, verify documentation, and ensure full compliance with FCA, AML, and data protection regulations.
Manage, mentor, and support customer service staff, allocating workloads and monitoring performance to maintain high service standards.
Maintain accurate client records, update CRM systems, and prepare management reports.
Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
Ensure all administrative and client-handling procedures align with company and regulatory standards.
Requirements
Proven experience in a customer service management role.
Strong understanding of FCA regulations, AML, and data protection requirements.
Excellent communication, leadership, and organisational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in CRM systems and Microsoft Office applications.
What We Offer
Competitive salary between £30,000 and £35,000 per annum.
Supportive and collaborative working environment.
Opportunities for professional development and career progression.
A chance to make a meaningful impact in a client-focused business.
Note : Sponsorship will be given to the eligible candidate, if needed.
Hours
Monday – Friday, 9:00 AM – 5:00 PM (with occasional evenings/weekends for weddings, festivals, or events).
Note: By applying for this role, you confirm to share your CV and details communicated to Success Recruitment Consultancy Limited, with the Employer, and that you agree with the Terms and Conditions set out by Success Recruitment Consultancy Limited.