Warning
This job advert has expired and applications have closed.
Senior EPR Support Analyst
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 22 December 2025 |
| Location: | London, SE6 4RY |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9197-25-1208 |
Summary
System Support To provide in-depth specialist knowledge of key LGT managed IT systems. To ensure that Lewisham and Greenwich systems are maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how systems work and their potential to benefit the Trust. To receive prioritise and resolve EPR Service issues using the IT Service Desk system ensuring logs are closed within specific timeframes or escalating to another division of the IT Department. To apply high level specialist knowledge and logic to trouble shooting problems ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly. To take ownership and lead on the resolution of issues impacting on EPR operational workflow and patient pathway processes. To ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems. To undertake root cause analysis of complex issues and devise system configuration, workflow or process changes. To liaise with the line manager regarding recurring problems and assist with identifying and implementing long-term solutions. To liaise with EPR Systems suppliers on a regular basis to identify problems with software highlighted by Trust staff. 2.2 To help to develop processes, policies and procedures, particularly EPR documentation, to ensure robust management of systems within IT Department.