Content Editor
| Posting date: | 05 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | London, London, SW1W 9SR |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4752272_1764953115 |
Summary
About the RoleWe are seeking a Digital Content Manager to lead the creation of compelling digital experiences across a multicategory retail and travel loyalty platform. This role focusses on delivering exceptional customer journeys that drive engagement, loyalty, and commercial success.
Contract - 6 months (possibility to extend)
Location - Buckingham Palace Road, London (SW1W 9SR)
Hybrid - 2 to 3 days onsite
Pay - Flexible daily rate (inside IR35)
Key ResponsibilitiesContent Delivery
- Develop and execute end-to-end content strategies for homepage experiences, category pages, and customer touchpoints.
- Collaborate with Product, Marketing, and Trading teams to deliver content aligned with business objectives and seasonal campaigns.
- Ensure all content meets brand guidelines and complies with legal and regulatory requirements.
Customer Journey Optimization
- Design and optimize digital customer journeys across retail and travel experiences.
- Use data-driven insights to enhance content performance and conversion rates.
- Balance social-native content with expectations of a comprehensive loyalty platform.
Performance & Analytics
- Implement A/B testing strategies to improve content effectiveness.
- Monitor and analyze content performance metrics, providing actionable insights.
- Prepare regular reports on engagement, conversion rates, and customer satisfaction.
What We're Looking For
- Proven experience in digital content management, ideally within the retail, travel, or loyalty sectors.
- Strong portfolio showcasing creative content across multiple formats and channels.
- Proficiency with content management systems(Contentful), analytics tools, and A/B testing platforms.
- Ability to translate business objectives into engaging digital content.
- Innovative thinker with strong project management skills.
- Excellent communication and collaboration abilities.
- Data-driven mindset with experience in content performance analysis and optimization.
- Familiarity with personalization and segmentation strategies.
- Understanding of loyalty programs and customer retention strategies.
- Knowledge of industry trends and customer behaviors.
- Experience working in an agile product environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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