Operations Manager x 3
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £55,895 per year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Plymouth Community Homes |
| Job type: | Permanent |
| Job reference: | NEI-002274 |
Summary
Make a Real Impact as a Thriving Neighbourhoods Operations Manager!
Are you a natural leader who’s passionate about shaping safe, supportive, and vibrant communities?
Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference?
If so, this could be the next big step in your housing career.
As a Thriving Neighbourhoods Operations Manager, you’ll take the lead in delivering outstanding tenancy and neighbourhood services across your designated areas. You’ll be at the heart of our mission to build inclusive places where residents feel empowered, valued, and proud to call home.
This is a role with real influence — managing and developing a talented team, driving service performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.
What you'll be doing:
Lead, motivate, and develop a team of housing professionals to deliver exceptional neighbourhood services.
Use performance data and resident feedback to drive continuous improvement and deliver consistently high standards.
Work collaboratively with the Head of Thriving Neighbourhoods, colleagues, partners, and resident groups to bring strategic plans to life.
Act as a key point of contact for a wide range of internal and external stakeholders.
Champion safeguarding, compliance, and best practice, ensuring our services are inclusive, responsive, and resident-focused.
We’d love to hear from you if you have:
Significant experience in housing or neighbourhood services management.
A proven ability to lead, coach, and inspire teams.
Confidence using data to inform decisions and solve problems.
A collaborative mindset and genuine passion for resident engagement.
Strong knowledge of safeguarding, compliance, and regulatory requirements.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here! Dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity, select Apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Benjamin.Bello@plymouthcommunityhomes.co.uk
This post is not suitable for job share.
Shortlisting date: 5th January 2026
Interview Date: 13th - 15th January 2026
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Are you a natural leader who’s passionate about shaping safe, supportive, and vibrant communities?
Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference?
If so, this could be the next big step in your housing career.
As a Thriving Neighbourhoods Operations Manager, you’ll take the lead in delivering outstanding tenancy and neighbourhood services across your designated areas. You’ll be at the heart of our mission to build inclusive places where residents feel empowered, valued, and proud to call home.
This is a role with real influence — managing and developing a talented team, driving service performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.
What you'll be doing:
Lead, motivate, and develop a team of housing professionals to deliver exceptional neighbourhood services.
Use performance data and resident feedback to drive continuous improvement and deliver consistently high standards.
Work collaboratively with the Head of Thriving Neighbourhoods, colleagues, partners, and resident groups to bring strategic plans to life.
Act as a key point of contact for a wide range of internal and external stakeholders.
Champion safeguarding, compliance, and best practice, ensuring our services are inclusive, responsive, and resident-focused.
We’d love to hear from you if you have:
Significant experience in housing or neighbourhood services management.
A proven ability to lead, coach, and inspire teams.
Confidence using data to inform decisions and solve problems.
A collaborative mindset and genuine passion for resident engagement.
Strong knowledge of safeguarding, compliance, and regulatory requirements.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here! Dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity, select Apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Benjamin.Bello@plymouthcommunityhomes.co.uk
This post is not suitable for job share.
Shortlisting date: 5th January 2026
Interview Date: 13th - 15th January 2026
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.