Customer Service Adviser - Reception - MOR11370
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £25,409.09 to £25,711.40 per year |
| Hours: | Full time |
| Closing date: | 19 December 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Moray Council |
| Job type: | Permanent |
| Job reference: | MOR11370 |
Summary
Job Description
To work collaboratively within the Customer Services Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.
Requirements
- Deliver an excellent customer experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems to retrieve and capture data accurately
- 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques and using computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements
- A flexible and adaptable approach to meet changing service requirements
- Proven face to face Customer Service skills practised in a multi-disciplined environment
- Strong communication skills, both verbal and written
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding, supportive and professional manner
- Ability to remain calm when dealing with emotional, challenging or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of the commitment and the importance of confidentiality.
Closing Date: 19 December 2025
Starting Salary: £25,409.80 pro-rata
Hourly rate: £13.48
Working hours: 14.50 hrs per week (Thurs-Fri 08:45 - 17:00)
Further information: Donna Wyness 01343 543451
Interview dates to be confirmed
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.