Dispute Resolution Officer/Administration Assistant
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £24,500 per year |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | Society of Ticket Agents and Retailers (STAR) |
| Job type: | Permanent |
| Job reference: |
Summary
STAR is the self-regulatory body for the UK live events ticket industry. Our Code of Practice sets high standards for customer service and information for members, including major ticketing companies. We also offer an approved alternative dispute resolution service.
This full-time job will be split between contributing to STAR’s role as an approved body for Alternative Dispute Resolution (ADR) alongside providing comprehensive administrative support to the work of STAR.
This role involves helping resolve consumer disputes with STAR’s members, particularly when additional resource is required in this area as well as managing communications, website updates, membership administration, and coordinating various meetings and events.
The ideal candidate will be detail-oriented, with excellent organisational skills, and capable of managing multiple tasks efficiently. This position requires a proactive individual who can work independently while maintaining a high level of accuracy and professionalism.
Based at our office in central York but, subject to agreement, a possibility of some remote working after probationary period and completion of any training.
This full-time job will be split between contributing to STAR’s role as an approved body for Alternative Dispute Resolution (ADR) alongside providing comprehensive administrative support to the work of STAR.
This role involves helping resolve consumer disputes with STAR’s members, particularly when additional resource is required in this area as well as managing communications, website updates, membership administration, and coordinating various meetings and events.
The ideal candidate will be detail-oriented, with excellent organisational skills, and capable of managing multiple tasks efficiently. This position requires a proactive individual who can work independently while maintaining a high level of accuracy and professionalism.
Based at our office in central York but, subject to agreement, a possibility of some remote working after probationary period and completion of any training.