Driver Liaison Manager – Leicester

Posting date:	02 December 2025
Hours:	Full time
Closing date:	01 January 2026
Location:	LE2 5NG
Remote working:	On-site only
Company:	The Take Me Group Ltd
Job type:	Permanent
Job reference:

Summary

Position: Driver Liaison Manager
Location: Leicester (Office-based with local field activity)
Reporting to: Regional Operations
Hours: Full-time or Part-time
Salary: Competitive, based on experience
ROLE PURPOSE
The Driver Liaison Manager (DLM) plays a critical role in building, supporting, and maintaining strong working relationships with our driver network. This role ensures that drivers feel supported, engaged, informed, and motivated to deliver excellent service standards across the Leicester operation.
The DLM acts as the primary point of contact between Take Me and its driver partners, helping to resolve issues, improve retention, increase weekly job activity, and ensure operational processes are followed.
KEY RESPONSIBILITIES
Driver Support & Engagement
Act as the first contact for driver queries, concerns, and general support.
Build strong, positive relationships to improve driver satisfaction and loyalty.
Conduct check-ins with new drivers to ensure a smooth onboarding experience.
Promote driver incentive schemes, bonuses, and loyalty programmes.
Ensure drivers understand systems, processes, and key operational requirements.
Recruitment & Onboarding Support
Support recruitment campaigns by engaging prospective drivers.
Assist new drivers with onboarding, including system setup, document checks (where applicable), and app training.
Deliver induction sessions to ensure new drivers understand expectations, best practices, and how to maximise their earnings.
Retention & Performance
Monitor driver performance, job completion, cancellation rates, acceptance rates, and overall activity.
Identify drivers at risk of disengagement and proactively work to re-engage them.
Support drivers with issues such as technical problems, customer disputes, or operational challenges.
Work closely with the Operations to improve driver availability at key times.
Communication
Ensure clear and regular communication is delivered to drivers through WhatsApp groups, SMS, email, iCabbi or meetings.
Communicate updates such as app changes, new incentives, policy updates, or operational announcements.
Escalate serious concerns or complaints to management promptly.
Operational Liaison
Work closely with the Dispatch Team to ensure driver availability matches customer demand.
Assist in managing no-fares, complaints, and jobs requiring follow-up.
Support the Leicester team during peak periods and promotional activity.
Liaise with Fleet teams regarding vehicle issues (if using company vehicles).
Compliance & Documentation
Ensure all required driver documentation is collected and up to date (right to work, PH licence, insurance, etc., as applicable).
Maintain accurate records in relevant systems.
Ensure adherence to council licensing requirements in Leicester.
SKILLS & EXPERIENCE REQUIRED
Essential
Strong communication and relationship-building skills
Experience in a customer-facing or driver-facing role (taxi, private hire, transport, logistics, or similar)
Ability to remain calm under pressure
Good understanding of local Leicester operations and market challenges
Confident using driver apps, booking systems (iCabbi preferred), and digital tools
Strong organisation and time-management abilities
Ability to manage multiple tasks simultaneously
Desirable
Previous experience in taxi/private hire operations
Knowledge of licensing requirements
Experience working with contractors or self-employed individuals
People management or supervisory experience
PERSONAL ATTRIBUTES
Approachable, friendly, and professional
Solution-focused with a positive attitude
Excellent listener and communicator
Able to work independently and as part of a wider team
Motivated to improve driver satisfaction and retention
Confident dealing with challenging conversations diplomatically
BENEFITS OF WORKING WITH TAKE ME
Fast-growing national taxi group
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Opportunity for career progression
Supportive leadership team
Training and development opportunities
Being part of a strong, respected brand in transport
Please contact Ben Hartshorn

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About Disability Confident

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