Operations/Practice Manager Vacancy
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £40,000.00 to £55,000.00 per year |
| Additional salary information: | £40000.00 - £55000.00 a year |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | Leicester, LE3 9ED |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1786-25-0001 |
Summary
The Operations or Practice manager is responsible for: a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators c. Ensuring compliance with CQC regulations and standards d. Direct line management of all staff employed by the practice e. Evaluating, organising and overseeing the staff induction programme f. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed with appropriate employment contracts g. Developing, implementing and embedding an effective staff appraisal process h. Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare j. Maintaining an effective overview of HR legislation k. Managing the financial elements of the practice alongside our Finance Manager, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure l. Managing contracts for services i.e. cleaning, gardening, window cleaning etc. m. Ensuring the practice has appropriate insurance cover n. Developing, implementing and embedding an efficient business resilience & continuity plan o. Coordinating the reviewing and updating of all practice policies and procedures p. Leading change and continuous improvement initiatives; coordinating all projects within the practice q. Coordinating and leading the compilation of practice reports and the practice development plan r. Managing the procurement of practice equipment, supplies and services s. Adopting a strategic approach to the management of all patient services matters t. Developing, implementing and embedding an effective communication strategy (internal and external) u. Ensuring the practice maintains compliance with its NHS contractual obligations v. Actively encouraging and promoting the use of patient online services w. Liaising at external meetings as required e.g. PCN x. Leading community engagement, digital communication, and public-facing practice branding. y. Leading the management of the Patient Participation Group z. Acting as the complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level aa. The management of the premises, including health and safety aspects such as risk assessments and mandatory training bb. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively cc. Preparing agendas for, chairing and writing minutes for practice meetings dd. Innovation and technology adoption