Director of Digital Technology and Infrastructure
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £117,645 - £134,103 per annum inc HCAS |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | London, NW1 3AX |
| Company: | CNWL NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7630696/333-C-HQ-2028 |
Summary
A Vacancy at Central and North West London NHS Foundation Trust.
The postholder would be expected to establish and maintain close working relationships with Digital colleagues in neighbouring Trusts, and with the wider CIO network.
The Director of Digital Technology and Infrastructure leads CNWL’s digital technology services—ensuring reliable, secure, value for money digital foundations across our clinical and operational systems landscape. The postholder will be responsible for accelerating safe innovation (including responsible AI) hat improves outcomes and experience for people who use our services and for our staff. The role underpins the Trust’s Digital and Data Strategy: “Empowering People Beyond Technology.”
· Provide leadership for service delivery, infrastructure and platforms, and cyber security, ensuring resilient, scalable, and secure technology that staff can trust every day
· Drive commercial performance and contract management across a complex multi supplier/outsourced ecosystem, maximising value and managing risk
· Build and inspire high performing teams, embedding CNWL values and the Trust’s SCARF cultural framework (Safe, Compassionate, Reflective, Accountable, Fair)
· Work with the Digital Health Team and trust clinical / operational leadership to champion innovation, ensuring robust information governance, DPIA, and safety by design in line with NHS guidance
· Navigate the system landscape (ICS/NWL ICB/NHSE/Local Authorities) with strong political awareness, aligning platforms and roadmaps to system priorities.
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home.
Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Please refer to the attached Job Description and Person Specification on this advert for further info.
Main Duties & Responsibilities
Service delivery & operations
• Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS)
• Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions
• Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service.
Infrastructure & platform development
• Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration, and zero trust security—aligned to the Trust’s Digital Foundation
• Ensure platform resilience, continuity and recovery capabilities are designed, tested and evidenced across sites
• Oversee Windows and endpoint lifecycle compliance and platform upgrades in step with cyber posture and clinical safety.
Programme delivery
• Provide leadership for the Trust’s digital technology projects and programmes, ensuring all initiatives are aligned to strategic objectives and deliver measurable benefits for patients, staff, and the organisation. Oversee the prioritisation, resourcing, and sequencing of projects to maximise value and manage risk across the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes
• Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation
• Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trust’s diverse services. Foster a culture of collaboration, transparency, and accountability in project delivery
• Provide regular, concise updates to the Executive Board, Digital Strategy Programme Board, and other governance forums on portfolio progress, risks, and outcomes. Ensure that all projects are subject to appropriate assurance, risk management, and escalation processes.
Cyber security, data protection & resilience
• Trust lead for cyber risk across technology operations: maintain DSPT (CAF aligned) ‘Standards Met’ status with clear evidence, plans, and board level reporting
• Chair/Co-chair the operational Cyber Management forum alongside the Cyber Lead; ensure incident preparedness through CNWL Cyber Response Plan scenarios and exercises
• Embed secure by design, vulnerability management, pen test remediation, and supplier security assurance across the multi supplier estate.
Commercial leadership & financial management
• Lead commercial strategy for ICT: contracting, renewals, KPIs, SLAs, credits/service relief, benchmarking, and exit/transition planning; assure robust supplier governance and value for money across major contracts
• Optimise the SIAM style multi supplier operating model (where applicable), clarifying RACI, dependencies and performance integration across parties
• Partner with Finance/Procurement to align with public procurement rules/frameworks and the Trust’s efficiency objectives
• Lead for software licensing compliance across the Trust, including the Microsoft Agreement (as part of the National Tenant)
• Manage Digital Capex and Opex budgets and deliver agreed CIPs. Work with Finance colleagues to develop viable short and medium-term financial plans.
People leadership & culture
• Lead and develop Technical Delivery, Contracts & Commercial, Service Management, Business Partner and related teams—setting clear objectives, coaching, and succession plans; promote inclusive, psychologically safe, and high standards culture
• Deputise for the CDIO in key internal and external fora when needed
• Embed CNWL’s SCARF values and continuous improvement (learning from incidents, problem management, Kaizen/QI linkages).
This advert closes on Monday 15 Dec 2025
The postholder would be expected to establish and maintain close working relationships with Digital colleagues in neighbouring Trusts, and with the wider CIO network.
The Director of Digital Technology and Infrastructure leads CNWL’s digital technology services—ensuring reliable, secure, value for money digital foundations across our clinical and operational systems landscape. The postholder will be responsible for accelerating safe innovation (including responsible AI) hat improves outcomes and experience for people who use our services and for our staff. The role underpins the Trust’s Digital and Data Strategy: “Empowering People Beyond Technology.”
· Provide leadership for service delivery, infrastructure and platforms, and cyber security, ensuring resilient, scalable, and secure technology that staff can trust every day
· Drive commercial performance and contract management across a complex multi supplier/outsourced ecosystem, maximising value and managing risk
· Build and inspire high performing teams, embedding CNWL values and the Trust’s SCARF cultural framework (Safe, Compassionate, Reflective, Accountable, Fair)
· Work with the Digital Health Team and trust clinical / operational leadership to champion innovation, ensuring robust information governance, DPIA, and safety by design in line with NHS guidance
· Navigate the system landscape (ICS/NWL ICB/NHSE/Local Authorities) with strong political awareness, aligning platforms and roadmaps to system priorities.
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home.
Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Please refer to the attached Job Description and Person Specification on this advert for further info.
Main Duties & Responsibilities
Service delivery & operations
• Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS)
• Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions
• Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service.
Infrastructure & platform development
• Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration, and zero trust security—aligned to the Trust’s Digital Foundation
• Ensure platform resilience, continuity and recovery capabilities are designed, tested and evidenced across sites
• Oversee Windows and endpoint lifecycle compliance and platform upgrades in step with cyber posture and clinical safety.
Programme delivery
• Provide leadership for the Trust’s digital technology projects and programmes, ensuring all initiatives are aligned to strategic objectives and deliver measurable benefits for patients, staff, and the organisation. Oversee the prioritisation, resourcing, and sequencing of projects to maximise value and manage risk across the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes
• Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation
• Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trust’s diverse services. Foster a culture of collaboration, transparency, and accountability in project delivery
• Provide regular, concise updates to the Executive Board, Digital Strategy Programme Board, and other governance forums on portfolio progress, risks, and outcomes. Ensure that all projects are subject to appropriate assurance, risk management, and escalation processes.
Cyber security, data protection & resilience
• Trust lead for cyber risk across technology operations: maintain DSPT (CAF aligned) ‘Standards Met’ status with clear evidence, plans, and board level reporting
• Chair/Co-chair the operational Cyber Management forum alongside the Cyber Lead; ensure incident preparedness through CNWL Cyber Response Plan scenarios and exercises
• Embed secure by design, vulnerability management, pen test remediation, and supplier security assurance across the multi supplier estate.
Commercial leadership & financial management
• Lead commercial strategy for ICT: contracting, renewals, KPIs, SLAs, credits/service relief, benchmarking, and exit/transition planning; assure robust supplier governance and value for money across major contracts
• Optimise the SIAM style multi supplier operating model (where applicable), clarifying RACI, dependencies and performance integration across parties
• Partner with Finance/Procurement to align with public procurement rules/frameworks and the Trust’s efficiency objectives
• Lead for software licensing compliance across the Trust, including the Microsoft Agreement (as part of the National Tenant)
• Manage Digital Capex and Opex budgets and deliver agreed CIPs. Work with Finance colleagues to develop viable short and medium-term financial plans.
People leadership & culture
• Lead and develop Technical Delivery, Contracts & Commercial, Service Management, Business Partner and related teams—setting clear objectives, coaching, and succession plans; promote inclusive, psychologically safe, and high standards culture
• Deputise for the CDIO in key internal and external fora when needed
• Embed CNWL’s SCARF values and continuous improvement (learning from incidents, problem management, Kaizen/QI linkages).
This advert closes on Monday 15 Dec 2025
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