IT 1st Line Support Engineer
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | CF3 0LW |
| Remote working: | On-site only |
| Company: | Quantum Advisory |
| Job type: | Permanent |
| Job reference: |
Summary
Main Purpose of Job:
To support and maintain existing computer systems, software and infrastructure to be used by internal staff and clients.
Main Duties and Responsibilities:
• Respond to enquiries by users or other members of the IT team and address promptly a broad range of problems.
• Provide day to day maintenance of the IT servers and related IT software.
• Prepare documentation of supported systems and software as required. Ensure all documentation is complete, relevant, kept up to date and centrally recorded for IT team members to access.
• Manage IT problems raised in accordance with agreed standards and procedures.
• Manage the firm’s IT assets ensuring accurate documentation, inventory, labelling and disposal.
• Diagnose and resolve technical issues affecting the firm’s IT infrastructure, including:
• Printers
• Telephone System
• PCs
• Servers
• Complete all aspects of project-based work to the specified standard and timescales including but not limited to:
• Planning
• Designing
• Implementation
• Support
• Evaluation
• Monitor, maintain and diagnose issues affecting the firm’s backup solutions.
To support and maintain existing computer systems, software and infrastructure to be used by internal staff and clients.
Main Duties and Responsibilities:
• Respond to enquiries by users or other members of the IT team and address promptly a broad range of problems.
• Provide day to day maintenance of the IT servers and related IT software.
• Prepare documentation of supported systems and software as required. Ensure all documentation is complete, relevant, kept up to date and centrally recorded for IT team members to access.
• Manage IT problems raised in accordance with agreed standards and procedures.
• Manage the firm’s IT assets ensuring accurate documentation, inventory, labelling and disposal.
• Diagnose and resolve technical issues affecting the firm’s IT infrastructure, including:
• Printers
• Telephone System
• PCs
• Servers
• Complete all aspects of project-based work to the specified standard and timescales including but not limited to:
• Planning
• Designing
• Implementation
• Support
• Evaluation
• Monitor, maintain and diagnose issues affecting the firm’s backup solutions.