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Claims Settlement Advisor
| Posting date: | 28 November 2025 |
|---|---|
| Salary: | £27,208 per year |
| Hours: | Full time |
| Closing date: | 28 December 2025 |
| Location: | Bedford, Bedfordshire, MK44 3JZ |
| Company: | Copart Uk |
| Job type: | Permanent |
| Job reference: | 9363_1764345787 |
Summary
We're recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ.
Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.
Main duties & responsibilities
- Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
- Delivering a customer experience to the highest standards
- Meeting the required quality standards, to ensure operational excellence
- To ensure that all parts of the claim's settlement process are carried out accurately and in a timely manner
- Build rapport with internal and external customers and take ownership for the customer journey
- Ensure a strong and consistent level of productivity is achieved
- Promote good teamwork and performance by supporting other team members when required
- Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
- Such other duties as requested by your line manager
What we need from you:
Essential
- Excellent customer service skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- A team player
- Energetic and self-motivated
- Excellent computer & data entry skills
- Microsoft office skills (Outlook, Excel and Word)
- Well-presented and demonstrates a professional, friendly, positive attitude.
- Experience or working within a high functioning team
- Great literacy and numeracy skills
Desirable
- Previous experience of working within motor claim management
- Working in a Call Centre environment
- Examples of continuous learning and personal development
- Basic knowledge of motor vehicles
What we offer you in return:
- Monday to Friday working
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.