Customer Service Advisor

Dyddiad hysbysebu:	27 Tachwedd 2025
Cyflog:	£12.6 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	27 Rhagfyr 2025
Lleoliad:	BT3
Gweithio o bell:	Ar y safle yn unig
Cwmni:	Thorn Baker Recruitment
Math o swydd:	Dros dro
Cyfeirnod swydd:	CSA / BELFAST-1121

Crynodeb

We are recruiting for a Customer Service Advisor to join our highly successful Optical client in Belfast. Are you looking for a temp to permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.

About the Client:

Our client has developed a reputation for high-quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation with over 7,200 stores and 39,000 employees.

Job Role:

To deliver excellent customer service whilst balancing customer demands. Some travel to sites may be required for training purposes.

Pay and Benefits:

• £12.60 per hour (annual equivalent £24,570, based on a 37.5-hour week)

  
  

• 8:45–16:45 Mon–Thurs / 8:15–16:15 Fri

  
  

• Company pension up to 5% matching

  
  

• Life insurance – 3.5 times your salary

  
  

• Work within a small team (8–9 people)

  
  

• Share Save Scheme

  
  

• Quarterly bonus

  
  

• 33 days holiday allowance (including bank holidays)

  
  

  Responsibilities:

  • Offer customers a diverse range of solutions, comprehensive support, and valuable information—covering order chasing, placing orders, order queries, stock issues, technical EDI queries, deliveries, pricing, and promotions

    
    

  • Deliver customer call backs within agreed timelines

    
    

  • Log all incoming and outgoing calls for accurate record-keeping

    
    

  • Prioritise and expedite urgent customer orders to ensure swift processing and delivery

    
    

  • Accurately process orders, POS transactions, and credits on the same day they are received

    
    

  • Monitor and address emails promptly to ensure timely responses

    
    

  • Take accountability for generating high-quality Salesforce cases and contacts

    
    

  • Collaborate across functions and locations to maintain clear communication and support business operations

    
    

  • Escalate issues to the Team Manager or Business Development Managers when required

    
    

  • Work towards agreed KPIs to deliver service excellence

    
    

    Must-Have Qualifications/Experience:

    • Minimum 1 year’s experience in a Customer Service environment

      
      

    • Excellent telephone manner and communication skills

      
      

    • Strong problem-solving skills, with the ability to use initiative or escalate queries effectively

      
      

    • A proactive, “can-do” attitude

      
      

    • Ability to work independently while being a strong team player

      
      

    • Excellent PC, data, and administration skills

      
      

    • Experience with SAP, AS400, or Annapura

      
      

    • Proven CRM experience (e.g., Salesforce)

      
      

    • Good working knowledge of Microsoft Office

      
      

    • Educational qualifications including Maths & English

      
      

    • Optical background preferred

      
      

      Next Steps:

      Apply with your CV or call and ask for Dan in the Nottingham office if you require any further information. Once this step is completed, you will receive a start date with our client—usual turnaround is around one week.

      If this position is not the one for you, we have more great roles on our jobs page. Take a look here:
      https://www.thornbakerindustrial.co.uk/job-search

      NID02