Retail Assistant
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £13.85 per hour |
| Additional salary information: | £13.85 per hour plus commission & incentives |
| Hours: | Part time |
| Closing date: | 27 December 2025 |
| Location: | W1K 5DG |
| Remote working: | On-site only |
| Company: | John Smedley Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Retail Assistant
Part-Time (21 hours per week) | Permanent
London Living Wage (£13.85 per hour) + Commission & Incentives
Be part of 240 years of British knitwear excellence
Bring our heritage to life in the heart of London.
At John Smedley, every garment tells a story — of craftsmanship, integrity, and British heritage spanning over two centuries. As part of our Brook Street team, you’ll play a key role in sharing that story with every customer who walks through our doors.
We’re looking for a warm, proactive Retail Assistant who takes pride in delivering exceptional service and creating memorable in-store experiences.
What You’ll Do:
In this people-focused role, you’ll be a vital part of our store team, helping customers feel welcomed, supported, and inspired. Your day-to-day will include:
• Building a strong understanding of our product range and unique knitting heritage
• Delivering exceptional customer service that exceeds expectations
• Offering informed product advice and professional support at every interaction
• Managing customer transactions accurately using our till system
• Maintaining excellent shop floor standards, ensuring displays are tidy and beautifully presented
• Handling customer queries and complaints with professionalism and care
• Supporting stock management and taking part in stock counts when required
• Keeping the store clean, organised and safe for customers and colleagues
• Working flexibly with the team to maintain shop floor coverage
• Representing the brand by wearing and caring for John Smedley product in-store
• Following all health & safety and company policies
• Engaging in ongoing training to deepen product knowledge and service skills
Your Impact:
• Deliver strong sales results and contribute to store targets
• Create a positive and memorable customer experience that reflects our brand
• Maintain a welcoming, premium store environment
• Support smooth and accurate stock operations
Who you are:
• Passionate about exceptional customer service
• Warm, confident and great at building rapport
• A natural team player with strong communication skills
• Organised, dependable and self-motivated
• Comfortable using computerised till systems
• Someone with previous retail experience in luxury clothing, footwear, or a similar environment (ideal but not essential)
Above all, you care about people, quality and representing a brand with pride.
Why John Smedley?
Be part of a globally recognised British heritage brand
Work in a collaborative and supportive culture
Enjoy meaningful customer connections in a beautiful store environment
London Living Wage + commission and incentives
21 hours per week with a permanent contract
Access to product training and development opportunities
Ready to represent craftsmanship, heritage and exceptional service?
Apply now and become part of our Brook Street team.
Part-Time (21 hours per week) | Permanent
London Living Wage (£13.85 per hour) + Commission & Incentives
Be part of 240 years of British knitwear excellence
Bring our heritage to life in the heart of London.
At John Smedley, every garment tells a story — of craftsmanship, integrity, and British heritage spanning over two centuries. As part of our Brook Street team, you’ll play a key role in sharing that story with every customer who walks through our doors.
We’re looking for a warm, proactive Retail Assistant who takes pride in delivering exceptional service and creating memorable in-store experiences.
What You’ll Do:
In this people-focused role, you’ll be a vital part of our store team, helping customers feel welcomed, supported, and inspired. Your day-to-day will include:
• Building a strong understanding of our product range and unique knitting heritage
• Delivering exceptional customer service that exceeds expectations
• Offering informed product advice and professional support at every interaction
• Managing customer transactions accurately using our till system
• Maintaining excellent shop floor standards, ensuring displays are tidy and beautifully presented
• Handling customer queries and complaints with professionalism and care
• Supporting stock management and taking part in stock counts when required
• Keeping the store clean, organised and safe for customers and colleagues
• Working flexibly with the team to maintain shop floor coverage
• Representing the brand by wearing and caring for John Smedley product in-store
• Following all health & safety and company policies
• Engaging in ongoing training to deepen product knowledge and service skills
Your Impact:
• Deliver strong sales results and contribute to store targets
• Create a positive and memorable customer experience that reflects our brand
• Maintain a welcoming, premium store environment
• Support smooth and accurate stock operations
Who you are:
• Passionate about exceptional customer service
• Warm, confident and great at building rapport
• A natural team player with strong communication skills
• Organised, dependable and self-motivated
• Comfortable using computerised till systems
• Someone with previous retail experience in luxury clothing, footwear, or a similar environment (ideal but not essential)
Above all, you care about people, quality and representing a brand with pride.
Why John Smedley?
Be part of a globally recognised British heritage brand
Work in a collaborative and supportive culture
Enjoy meaningful customer connections in a beautiful store environment
London Living Wage + commission and incentives
21 hours per week with a permanent contract
Access to product training and development opportunities
Ready to represent craftsmanship, heritage and exceptional service?
Apply now and become part of our Brook Street team.